Virginia Oncology Associates - Chesapeake

Granted, i know i called late...the operator acted like he couldnt hear me and hung up (he responded every time i said something so i know it wasnt that. at least tell me the office was closed, that was disrespectful. i love this office otherwise

I have been coming here since 2022. The staff is always so polite with a lot of humor. I am definitely guaranteed to laugh on stressful days like today. The lab staff and the nurses that does my infusions are all amazing as well.My health care team is amazing.Cristina S. Alencar, MDAlicia PATanya MA

This place is absolutely ridiculous. Went for my first appointment and sat in a room for a hour waiting for the doctor. Gave me paperwork and said get labs. I went to get blood drawn and they didnt send request over for the labs, called and they asked me what labs I need. What a joke! Waited on hold for over 30 min with no response then a hang up. These people should not be in business. Save yourself the trouble and find another place.

My cardiologist referred me there for a special pet scan.To be honest, I was a bit worried to go there, based on the more recent reviews; but I was very positively surprised.The associate at check-in was very friendly, and the wait was very short (I was there first thing in the AM). The tech who prepped and administered the injection and scan, was very kind, compassionate, and friendly. Made me feel at ease. He explained every step very thoroughly and made sure I was all set.The room were is was waiting (for my injection to circulate for an hour)was nice, there was a screen that showed silent, calming videos of the ocean, lakes,creeks etc. They gave me a blanket and dimmed the light for me so I could take nap. There was even a TV if I wanted to watch it.Everyone was nice during my scan, they told me about how long it would take for my doc to get the results, and walked me out after procedure was done.All in all the entire appointment went fast, everyone was friendly and I was very happy with the experience.

I have been treated by Dr. Valiant Tan, his PA Aimee Gannon and their team since 2011.i can only praise and compliment everyone. Dr Tan is most attentive to each of his patients, dedicated and full of empathy for our moods and needs. I am most thankful for the care received and still receiving. ❤️

I feel so blessed that my primary linked me with such a compassionate staff. Im highly impressed and very satisfied with my personal care. I would recommend them to anyone I love and care about immediately. Thank you for having a part in saving my life.

Six weeks ago, Feb 6th, I arrived 15min early per office policy for what I thought was my appointment with (Dr. Naga) turns out the 10:15 appointment was to sign some paper. Did that, and got sent back to waiting room for another 30+min, turns out the appointment time they gave me was for paperwork. The Dr. appointment wasnt until 10:45 and the lab work wasnt scheduled until 11:15, it was close to Noon before I was done. That little bit of deceitfulness was not the reason Im writing.All the labs came back, and no one contacted me so on Feb 21st, two weeks after lab appointment I reached out for a diagnosis to the practice via their online app Navigating Care, got confirmation they received the request, NO RESPONSE from Dr. Nagas office was received.I reached out again on March 5th, four weeks after lab appointment for a diagnosis, again I received confirmation of the receipt of request, they made ONE attempt to contact via phone at 1:22PM that day, I called back at 2.29PM and had to leave a message because they could not connect me to Dr. Nagas practice. No follow up phone call when the initial attempt failed or in response to me calling office and No response in their online app.I reached out again on March 20th, six weeks after lab appointment for a diagnosis, again I received confirmation of the receipt of request, I got a call back from Dr. Nagas assistant at 5:38PM, I answered and the first words out of her a mouth were We made attempts (plural) to contact you, I questioned this she confirmed they had made an attempt (singular). Then followed with excuses, then told me she couldnt discuss results of labs. I was hot at this point, she told me she felt disrespected and I told her how do you think I feel, one attempt to contact in six weeks... She hung up!! The assistant needs to be fired and I still need my diagnosis from labs drawn six weeks ago.

Dr. Tan, Phys. Asst. Aimee Gannon and the rest of the staff are great. They are sure to address all my concerns and take care of me to the best of their ability. I am highly satisfied with the care that I receive at the Chesapeake location.Sincerely,Suzan George

Dr. Alencar is very compassionate and thorough! I would highly recommend her. The others that I have encountered, lab workers, nurses and reception are also very caring! If you have to have cancer, go where you are treated with respect!

I have always received informed and thorough care at Virginia Oncology Associates in Chesapeake. They understand how to care for patients that have serious medical conditions. They are compassionate and they answer all your questions. Sometimes, you have a lot of questions too!

I have seen Dr Tan for 4years. It will be 5 years in September. He has always been wonderful to me. The staff has always been great and friendly. Everyone is always supportive. Plus Amy his PA is wonderful. I would recommend them to anyone.

Entire staff is courteous and professional. Reception, lab, nurses and docs were prompt and very cordial. Care was taken to listen to me and I felt my concerns were addressed. Great place to recieve care.

Dr. Alanchar and the entire Virginia Oncology staff at the Chesapeake, VA office are the ultimate caring and compassionate medical professionals...I highly recommend them if you are facing the devastating challenge of a cancer diagnosis

I love the Chesapeake office! They are very friendly and warm. They are very nice to me and always comfort me when I’m having a bad day. They address you by name, and make you feel good. It’s hard dealing with cancer at a young age, but they make you feel better about it. Dr. Alencar and Rebecca are warm and friendly, and they are on top of your cancer treatments.

This place needs better customer service and nurses who know how to put in IVs. They made very upset when they made me sit for forty-five minutes waiting on labs and people who got there 30 minutes after me got there labs. The person working the front just looked at me while this was happening. Called to complain and no response.UPDATE - I do feel better the managers called and addressed the situation with the staff and me.

The practice never sent labs orders to lab corp even after their office called two days prior to see if I had my blood work completed. Fasted, and went to Labcorp to complete and no orders were there. Tried calling office multiple times and no one would answer phone unless I hit option 1 stating I was a physician. Not only was I late for work but a very huge inconvenience and don’t understand how this office can be this disorganized!

Such an amazing group of caring individuals. The smiles, great attitudes and kind words from all of the staff make it easier to deal with the stress and emotion of undergoing treatments.

I just adore my doctor ( Dr Leonard ) and his team , the allergist, nurses etc . Ive not had a bad experience here and Ive been a patient for years ! I recommend them to everyone I know .

I have been a patient here for a short time maybe 3/4 months. The new office needs help, the ladies in front when checking in and checking out are very rude to say the least. Last time I was there little less than a month ago I was checking out and beings theres NO SIGN telling you where to check out at, I waited in line with the first lady at the door (thinking) I was checking out. After a long period the rude lady looked at me when I was checking out like I had three eyes and rudely told me I had to check out at the other end I said where theres no sign saying that after waiting 20 minutes or so to check out...Very Rude person always has been since my time there and not just to me I hear the ladies talking to other patients the same way. Your a sick person, your scared and confused already and have to put up with that tone of voice and rudeness...Put up a sign so people know where to check out at...spend $5.00 for the sign or make one..

I called to make an appointment At this office and the rude Receptionist/Scheduler connected me to the Suffolk office! Without saying why... She could have took 1 minutes to explain that a doctors swapping form has to be filled out!!! I called back several times... And she would not pick up!!! I also work in the healthcare field, And would not treat anyone like that trying to seek medical attention!!!!!!!

In my 6 years that I have been going to VOA I have had a great experience. Dr. Rogers is very knowledgeable and always answers any questions that I have. When I go in for my appt. I never have to wait a long time. The office staff is friendly and helpful.

Long wait times with very little customer service skills. Both the doctor and office staff were not kind

When you are facing cancer, you are feeling overwhelmed and very scared. However, the staff and doctors of Chesapeake Virginia Oncology are compassionate and supportive through your entire process and treatment. I cant thank everyone here enough for your care and patience! You all are amazing and your kindness is what we need when we are facing one of the scariest moments in our lives. Thank you.

My husband has been out of his meds for over two weeks. Tried to get the prescription refilled and CVS reached out and got no response, he called the office, left several messages, no response. CVS called them and they didnt respond to that either. Even called the insurance company to see what we could do. This is the worst!!

Extremely professional, very polite and patient, as well as attentive to your specific concerns. Most strongly recommend.

Amazing nurses and Coordinators office staff was great when needed to reschedule. Dr Naga& all other physicians were great!!! They never give up and keep fighting for new treatment!!

I was referred from my P.C. to this office but my first interaction with the front desk receptionist wasnt pleasant at all. She was very rude to say the least. I need to have my Doctor refer me elsewhere. Please be aware.

American healthcare is so sad. Got here at 10:10am for a 10:15am. Waited 25 minutes, some lady bought me into her office to sign paperwork. After that she sent me back out to waiting room. I left at 11:15am. Place is a joke. I dont even know why I pay for healthcare

New building is big. Staff will get their excercise walking. They are compassionate, considerate, and caring. Great nurses.

A brief summary of our experience with this facility...My wife was a patient at Virginia Oncology for close to two years re: blood issues...One night she had difficulty breathing so I took her to the emergency room...It turns out she had stage 4 lung cancer...How can a person be under the care of an oncologist for such a duration, develop stage 4 lung cancer and the doctor not know? ...The answer I got from her oncologist was a shrug of his shoulders...She subsequently died after suffering through two horrendous years fighting her illness...It is my opinion that any family member of a patient of this facility must be vigilant in monitoring the care their loved one receives and not to just blindly agree with or submit to the whims of the doctor because you think the doctor knows best...That was the mistake I made and we paid dearly for it.

I have been very pleased with the care I have received at VA Oncology Associates. They are very caring.

I had a great experience there. Everyone was friendly and professional.

My mom doctor is not putting my mom health first

Everyone is extremely helpful and caring.

Dr.Tan & his staff are the best...

I was treated professionally by everyone.

Good

Great staff!