The front staff was very nice and helpful. The lobby was packed so many sick people. Even with an appointment it took about an hour to be seen, so not too bad. My only issue is Nextcare should change their policy on allowing people to sit in their cars to wait! Mainly because, not everyone abides by the mask rule and you have to sit next to people that are super sick and coughing without a mask! If you weren’t very sick when you got there you will be when you leave. Overall good experience.
The personal in this location is extremely rude… the receptionist and the “guard” were rude to people and they were making jokes about “how urgent” their emergencies were, what a shame.the medical personal was letting groups of 4 people walk in but they didn’t let me go in with my husband… they said patients only and they were other grown couples going in together. They prioritize physical examinations more than bleeding wounds. We waiter since 6 until 8 for my husband to get medical attention.
Intake nurse treated my family like garbage and we had to repeat ourselves multiple times only for her to brush us off. This was on Saturday. I get maybe youre busy or having a bad day. But youre a nurse. Treat people with care and respect and at least act like you care! No one wakes up on a Saturday sick as a dog and wants to bring their family to urgent care. The doctor was awesome. But whoever that intake nurse was, need a attitude check. Be kind. It costs nothing to be nice. Im seeing owner responses on here and whoever that person in doesnt offer an email or anything to try and fix the problem. Just a oh sorry maybe better luck next time!.
The waiting time was not long. The doctor and nurse who treated our child were very nice and professional. We are going to continue using this place for our emergencies and I recommend it to everyone. The TV noise in the waiting area was king of annoying. but possibly it was us and the lack of sleep.The receptionist helped us find an open pharmacy. Good place really.
The PA did a great job of removing an earring that got stuck in my head. I really appreciate the wonderful bedside manner. He was very polite and reassuring. Thank you so much!
I had a disappointing experience with the front desk staff at this urgent care. Their attitude came across as unprofessional and unsympathetic, especially during a time when I was feeling unwell and vulnerable. I believe compassion and professionalism are essential in healthcare settings, and I hope the staff will work on improving their approach to patient care in the future.
Over 3 hours of wait time they all lied a nurse to tell me and my friend rondacowperwho both had flu except they told me mine was just the stomach bug but we both keep updating our flu and covid shots each year it may even be covid cause everyones sick 😷 her at Haven
I got an appointment pretty quick online. I was in and out within an hour. The doctor was knowledgeable and caring. They even called me 2 days after the appointment to follow up. The only bad thing is that the parking lot has a lot of homeless/ tweakers hanging around, making it a bit uncomfortable.
Despite coming in for flu symptoms such as a sore throat amongst my other symptoms I was asked repeatedly to raise my voice very rudely by the nurse assistant, and the place was a mess. They take forever because of staff shortage yet theirs no sense of urgency or wanting to help the customer / (Paitent)
Everything was great until the PA sent my RX to two pharmacies. One next door that closes at 8 pm and another one that closes at 10 pm. He really wanted me to get started on the antibiotics ASAP. Which is why he sent the RX to the Walgreens that closed later. However, because he didnt cancel the one that closed early, that pharmacy ran the RX through my insurance. When I arrived at the one that stays open later they couldnt fill it because the insurance had already been run at the other one. Wasted trip, no RX. So much for getting started on that antibiotic ASAP. THANKS MR PA. He did the same thing to the patient after me.I understand mistakes happen, but??
Good place to go but if they check your vitals make sure you dont have a long sleeve on and a sweater on when they take your blood pressure because it will give you inaccurate results and I hope the nurses can tell the patient to be considerate and to remove the jacket and fold up your long sleeve to take accurate blood pressure results because I feel like its their duty to be ontop of that because we patients forget on how important each procedure is but thank you.
I have been here twice now and wasted my time. They do not tell you they aren’t able to do certain X-rays or that their tech isn’t in till after you have paid, waited, and then get called back. I have lived in this area for 15yrs, I’ve visited this urgent care many times. For self and my children. They are lacking great patient care. I will definitely not be going back.
I brought in both my children because they were running fevers. The intake nurse was rude and I had to repeat the medication I gave them and when I last gave it multiple times. The doctor was awesome very patient and listened to everything I had to say and answer any questions I had. I called to get a note for my childs school and the days he missed for being sick they only can make a note for two days, any long he would have to be seen again. Then I asked if they could email it nope I can only pick it up..
Booked an online apt 2:30pm wasn’t seen till 3:30pm but hey I also work in medical field and know it’s that time of the year, lots of sick patients. Front gals were super friendly even let me charge my phone since it had died and apologized for the wait.Overall super thankful for taking care of me !!!!
Called prior to my appointment that I was able to get an xray at this location. When I arrived for my appointment I waited 10 minutes past my time & asked why they were taking walk ins before an appointment. She goes “it’s more like a reservation “ which makes NO SENSE. I finally get called back into the room to be told by the provider that they could NOT do an xray & she would have to refer me somewhere else. I drove 25 minutes out of the way for this location. The waiting room was also super dirty, Do not recommend.
I went to a different next care location and was turned away. I then came to this one and was in and out quickly and received excellent care, even though they were a bit busy. Staff was amazing from the reception to the doctor.
I was feeling horrible, fever of 102 the entire day, vomiting all day. Went in because I felt like I was going to pass out. They got me seen fairly quickly. The provider was very kind and attentive. Turned out I had COVID-19. Thank you for your help!
I just hope they understand that they have really thin walls in their building...just stitches on a tongueP.S.To the response to my review - I hope you understand that I dont literally mean that the walls are thin but that I could hear everything they where saying about me. Very unprofessional but now I understand why they work at NextCare and not at an actual Hospital.
There was a lot of people there when I got there and they got me through super fast still. The receptionist chick at the desk had tons of patience for me and were super smart and got things done, The Doctor that saw me, that young white guy that I heard the nurses calling Kyle, might be his name, got me on the spacer for my inhaler for life, like I will use it because of how he told me. I just couldnt be more happy with him getting me my inhalers, and the nebulizer machine I have needed one and wanted one for years. Gave it to me right on the spot and then I just picked up the meds at the pharmacy get out of here hell yeah thank you dude. My lungs are thanking him. I have had asthma my whole life but the fact that yall were super nice and shot me through there super fast and were patient with me and I got two inhalers you sent me home with a box containing a nebulizer straight from your office, and I screwed up my pharmacy and you sent it to the correct one really fast which was cool cuz it was helpful. Cuz I needed to use that s*** 😂 well I hope the best for you all Ive been there a few times throughout the years and things have worked out good.
I always get the attentive care I need when I go to any NextCare location. They always have a wonderful staff and it means a lot in times like these.
Doctor was great!! She was empathetic and thorough. The ladies in the front desk were all very nice and informative and helpful.
I would give zero starts if I could….. I paid 300 for a pediatric doctor to inform me to soak my child’s hand 3 times a day and I have insurance and I paid my co pay. Doctor said “it’s up to you if you want to take the child to the hospital I would but I would wait” wait for what?? Didn’t even spend 5 minutes in the room. And she said it’s closing time and I have other patients to see.. she didn’t even give no medicine. I should have just gone to the doctor. Update on this went to banner’s hospital said they should have drained it over there and it’s ridiculous for what they charged me. Now my kiddos has an infection that spread but luckily doctor at the banner is treating it.The thought of going to urgent care to save some money but end up having to spend more just because they don’t do their job right or don’t care about actually doing their job right. I hope they close this location
The receptionist was very helpful and pleasant, Im 67 years old and dont know how to register on the phone, she walked me through it and was very kind and patient, so was the person that took me back and the Dr that tended to me, it was all a very pleasant experience, especially being Thanksgiving giving day and an hour before closing, I expected to be rushed out of there so they could go home to their families, but no , they were pleasant and took good care of me , I would definitely go there again if needed to
The staff was courteous and efficient with my injury. I had cut my knuckles and needed sutures. I was checked in and seen by the provider within less than 5 mins. Absolutely amazing service and highly recommend this location for your urgent care needs. Do not waste your time waiting for hours at a Concentra when you have the impeccable service these guys provide!!
I feel like the facility is really run down and needs to be cleaned better. I had sn appointment and still wasnt seen for about an hour after my appointment time. Once seen the provider was very polite, although I dont feel like she read very thorough.
The wait was way too long I was told the wait was going to be 1-1/2 hr so ok got there at 2:30 left at 6:05 pm that was ridiculous way too long. I should has went to the hospital it probably would had been faster.
Staff / Dr. were fast, friendly & really helpful with my paperwork & questions.The Dr was kind courteous and thoroughWould come back again!
I was told I would get a body wash for my ringworm and 2 refills for the skin cream and neither happened. And the doctor I saw told me to put the cream in my washing machine when washing my clothes and to bathe with it. It doesnt make sense to put a cream on your skin that takes 15 minutes to soak into it you just wash in off in the shower. I felt like she didnt know what she was talking about.
The only reason they deserve one star is because the NP that seen me was great. Otherwise what good is an appointment if you have to watch walk ins go before you as you wait 1 hr to be seen then 10 mins for doc to talk and another 15 to get your discharge papers. Seriously ridiculous waiting.
Ran out of my prescription asthma medication prior to my primary appointment, the doctor was kind and help me get a replacement prescription till I see my primary. The staffing was nice and very helpful.
Doctor was nice. It take me a hour to get in to be since. Than it take about another hour to be check out
Front desk is rude, little no customer service, not friendly at all.. back office the same way. They don’t greet you as a parent, felt like we were not important, very insignificant. Room very dirty, dead roach on the floor, PA picked it up and went to mess with the MA’s…. That’s that… over all not a great experience…
They help me every time I come in there pretty fast and take care of my migraine every time. Im so thankful for the staff at this urgent care.
Giving my symptoms I was still asked if I wanted to get tested for strep which I assumed it should be standard practice, the PA did not listed to my lungs, check my ears only looked at my throat and thats it, when I told the MA what pharmacy I wanted her to add to my chart she ended up adding another pharmacy far from my house and I was going back and forth until we went back to the clinic to ask for a hard copy because my rx wasnt sent and when it was sent it gotten sent to the wrong pharmacy which it bother me so much because I was in so much pain I was driving all over Glendale and Phoenix trying to get my RX but the back office staff where having clubbing conversation that they had last night instead of paying attention to what pts are telling them. Ive been to that location a couple of times and never experienced anything like this and that is why I went again today. And is going to be the last time for sure. Have a nice day.
My daughter needed a Sport Physical ASAP. It was easy to schedule online and the staff was very supportive and professional with a fast pace to check her in and provide the care she needed. Very satisfied with service.
Scheduled my appointment online but didnt have the exact amount in cash for my co-pay; didnt expect that they wouldnt have change. Had to go to a store nearby to get change, thus forfeiting my scheduled appointment time. This put me all the way to the back to the very end of the line of people waiting and there were 14 people ahead of me! Needless to say, I ended up having to wait for over 3 hours to be seen! NOT PLEASED!!!
They were very friendly and fast, I was in and out a little over an hour, and they took their time to answer all of my concerns, im very greatful for their time and service.
I made an appointment for the wrong location and I walked in to this location. They took me about 10-15 minutes after I filled out paperwork! They did everything fast and efficiently! Very nice staff and clean place.
I would not recommend this place. It is not a true urgent care. There duty is to charge you and recommend you to the ER. This place is unprofessional. One of the desk lady was talking mess about a patient behind his back to a group of others. The lady said she was shopping for her dog and didnt want to deal with him. Yea, Ok miss $27k a year worker lol with no bonuses. I end up paying $161 just for them to recommend me to the ER for a leg swollen. The doc assistant said my blood pressure was declining. My blood pressure was at 98 which is normal.
I had an excellent experience at Nextcare @ 59th Ave McDowell rd. The staff was professional, caring and efficient. I was seen quickly and they provided top-notch care that made me feel well taken care of. Thank you for the Awesome service!
Considering the amount of patients that were in the office, we were seeing right away, and I was very satisfied with the doctors finding that well
I took a chance and didn’t book an appointment. Thankfully I was still in and out within an hour. They were understaffed so I highly appreciate their efficiency and empathy. Sick people tend to be grumpy and impatient and front desk was great at managing and communicating kindly.
I had an appointment took them30 minutes to get me in I got there 15 before my appointment not a lot of people waiting and it took them 10 minutes to print a copy of my paperwork the personcheckng out after me left before me (same process paper work) 3 starts because the PA was great)
Yesterday, I went in with complaints of pain while swallowing. The wait time was very, very short. The doctors were communicative and understanding of what I listed as possible causes. Outpatient paperwork was clear and helpful. Every time Ive come here, Ive been treated quickly and professionally. My only complaint is that the lobby can get a bit messy.
This place is hand down the best place in town really nice front desk Woman and very helpful. The lady who dose blood pressure checks and urine tests is so great and really down to earth. My physical Assistant was great as well all and all this pace is the best thing going in AZ when it comes to medical need! Update my dot medical card and felt out felling even better then I did walking inThanks 2 all u who help 2night and God bless
The front office was nice and helpful, back office MA was rude and doctor mumbled soo much I had to ask for him to repeat himself to understand what he was saying. No bedside manners.
They didn’t even listen to our concerns.. waste $ and time and my health problem wasn’t resolved
Horrendous office, they just want your copay. My significant other was seen here recently, they never physically examined him just took a urine test. Claimed it was negative and then sent him home with nothing and said drink more water. Two days later he had to return to a different urgent care for the same issue, ended up leaving with TWO prescriptions after they examined him.
Worst “urgent care” four hours waiting. Rude staff, only one provider and it wasn’t even a doctor!! It was an assistant!!! . Please don’t go here so hopefully they end up closing this place.
Had an appointment at 3pm was not seen until after 5:30pm. The office is super dirty, chairs, tables and waiting areas.
Pretty well informed while I waited as a walk in patient. Took a while but not too long.
The most Fast, friendly and amazing location! I am so glad I went in!
The ladies at the front were literally so rude. NextCare is chill but I’m not going to the one on 59 and McDowell even if I’m dying. It’s like a gas station in there.
My visit was pleasant. Staff was not rude. Explained the wait time. Gave me my paper work and told me where my prescriptions were sent and I was on my way
I arrived a few minutes early, was checked in quickly. The gals up front were friendly and efficient! When taken back the nurse was awesome! The doctor came in right after the nurse, she was fantastic, concerned and created a plan to get me healed. Then she came in a 2nd time to check on me! Doctors dont do that!
Pretty fast I came in to get an abscess drained about as painful as you could imagine but the staff was great. I didnt have a good time pain wise but I feel better
I took my daughter to this place. They were very nice and doctor was very informative! Thank you!
As a walk in, I was seen almost immediately. The entire staff was very friendly and the office was very clean. Im not sure how long I was there in total I just know I never seemed to be waiting for more than a few minutes at a time. That was a wonderful experience, Id recommend this location to anyone not feeling well
Service was great and friendly staff but doctor didn’t really seem to care to evaluate and prescribed a medication that I’m allergic to (which I had mentioned to him).
Very clean place, the doctor was amazing, only waited for 34 minutes on a walk in. I have a huge amount of medical anxiety and honestly everyone was so amazingly kind and understanding. From the front desk staff to the nurses to the doctor.The doctor was super kind and efficient, listened to my issues and was very compassionate and knowledgeable. Got straight to the point and got me what I needed to start feeling better as well as giving me a better understanding of the medications I would be using to fix my issue.This place is also very accessible and service dog friendly. I had no issues with my seizure alert dog and everyone was very kind and respectful of him.
I made an appointment on line for 530 pm I checked in and 510. The waiting room was about 85% full waited till about 545 to be called back for vitals where I was told they are very backed up and had THREE emergencies that day. After vitals I was asked to go back out to the waiting area. We were called back about 610 and put in an exam room where they said someone will be with you as soon as possible. We waited until 640 before a dr came in! I understand running behind I understand emergencies but OVER an hour wait for an appointment seems excessive!
The service was awful. I fell asleep after the doctors visit while waiting for my discharge papers. I never got the discharge papers and I woke up I opened the door walk straight outside made a phone call to get my ride home went back into urgent Care got my discharge papers and waited for my ride. The worst part of it is when I woke up they were closing and no one not even the doctor was even surprised that I came out of that room after sleeping for quite some time
Poor service the Medical Assistant who helped my husband was rude. She dropped the clip bored and didnt pick it up or even say im sorry. Never again will we go to this location.
Read the reviews about being fast with service but waitied more than 2 hours for a flu test to come back!
Walked in and the ladies were super friendly and helpful. Was a super quick and easy visit.
I came in 05/06/24 around 8:30 in the morning to do a DOT physical exam and the two ladies in the front were very professional and helpful. Also the doctor that did my exam was extremely friendly. Thank you for your help and your professionalism.
The people were really nice and real good with there service thank u
Fast service, friendly staff and just a good experience. I have been to other urgent cares but this was the best hands down.
I love this office they are super nice every time I either go into the office or do virtual Im treated like a person. The docs are awesome very knowledgeable and take the time to explain everything. I would definitely recommend this office
I cant believe it! My family and I have been going to that location for years, but this is the first time I feel compelled to write a review. I am absolutely furious because it seems like the NP didnt even bother doing her job or showing the slightest bit of interest. I specifically told her about my daughters frequent ear infections, and I even emphasized that she is nonverbal. Yet, she completely disregarded us and hastily told me to consult her pediatrician instead. if shes the only provider on duty the next time we visit that clinic, I will leave!
Usually receive wonderful care had a new provider she kept laughing as if it was funny my child had an infection not sure what that was about was very rude and unprofessional
Was seen in a timely matter which is very good for anyone needing medical help staff was very thorough and professional I was very surprised I was expecting it to be a lot different got good care good service and Ill definately return if needed
All the staff were very professional and patient. They were also very kind. The providers are very attentive.
I went to two other places and none could give my daughter the right diagnose, only you guys did. Thank you sooo much!!Awesome staff very helpful I am beyond grateful.
Not a long wait time they got me in pretty quickly and were able to do x-rays and bloodwork pretty quick. The doctor was very nice and understanding and was able to get me transferred to another hospital for further care.
Over priced for less than a 5 min doctor visit. I had upper abdominal pain. A burning nawing pain & it hurt more whenever Id move. I had the pain for 12hrs before deciding to go to urgent care. The P.A. that attended to me listened to me with their eyes closed & just nodded & okd me. He didnt ask me to get up onto the examination bed. He looked me over & simply touched my belly area while I was sitting up right in a chair. He tells me I have a case of gastritis & that its most likely caused by a norovirus thats going around. He tells me hes going to test me for a UTI, which wasnt even the reason for my visit. He comes back to tell me no UTI & that hes going to prescribe me some omeprazole & some antinausea medication. I left there with pain & the pain got worse & in the end I ended up taking myself to emergency where they took care of my pain & examined me properly. I regret having gone to Nextcare Urgent Care, especially for the amount of money I spent for inadequate care. Ill never go there again. I only went because others reviews on Google were great & gave them high star ratings.
I missed my appointment s so I made another appointment but it was two hours later, but I went in anyway, and they were able to get me in sooner. The front desk got me registered within 15-20 mins I was called to see the docto I come here often because great customer service.
Had hiccups all night chest started hurting. Came in wasnt busy. I have no Insurance got charged 335.00 for Visit which is ok if they do something. But I go back tell them my symptoms Dr said you need to go to hospital then still got charged another 15.00 for service.. so upset 😡 😪 Never go to Nextcare again. Just go to hospital. I was there 15 minutes it took about 5 minutes to do paper took me back a couple minutes after came back out . Said you need to go to hospital. You need to pay 15.00 dollars for service.. what service??????
Youre just going to waste your time. Its better if you go to a hospital. Very bad service.
VeRy PROfeSSiOnaL CaRinG STaff... been GOinG heRe fOR yeaRS... fOR MySeLf... and fOR My faMiLy. wiLL COnTinue TO ChOOSe ThiS LOCaTiOn fOR aLL OuR fuTuRe heaLTh CaRe needS.
It was the worst. They made you use a app. And the Doc did not help me figure out what was wrong with my cough.
My finger took on a power drill and lost. I was able to make a appointment right away on line and get in. The Dr fixed up my finger and I was on my way all with in a hr.
Great pa paid attention. Listen to everything I told her.
Got seen right. Every one so nice Dr was excellent
Dr Kyle was so sweet and very understanding! Thank you
Friendly staff. Nurse practitioner was helpful and professional. I appreciate that she wore a mask! I made my appointment online, so there was very little wait time.
Was quick and fast! For my sons last minute physical for basketball! Staff was friendly
If I could give no stars I would. They treated me like I did something wrong. Like I was a criminal or something. I was told if I have any trouble breathing at all get to an urgent care or er right away. That is what I did. I felt worse when I left there than when I got there. They were so rude. Acted like I was bothering them, by being there. I would rather die than go to nextcare again.
My mom visited this location for a COVID test as she is presenting some of the symptoms. She was denied a test as the physician said she’s fully vaccinated and she doesn’t have it. That she has a regular cold. Ok fine. However I didn’t know that being fully vaccinated prevented you from getting COVID I guess this physician knows more than the CDC. Lastly, why give a patient a letter signed by a Dr. stating a test was done and are awaiting results… can’t wait to see the insurance bill.
I always come to this urgent care when myself or my kids aren’t feeling well. Never any issues here, wait time is short, and the doctors here are very nice. Staff is nice too.
Once they call you to the back they take forever for the doctor to come and see you.
My baby had a bad cough. Walked in with no appointment and was seen immediately (No wait time) and easy mobile app to fill out paperwork.From start to finish everyone in that office were very polite and helpful including the doctor. I was in and out. I would strongly recommend this urgent care facility.
Love the self check in! It was fast and convenient! The provider I saw was very knowledgeable and straight the point loved it!
Front and back office were great! Kyle the PA is awesome and took great care of my Dad! Thx guys!
Staff is awesome. No long wait. I love this urgent care and would recommend to everyone. Thanks for all your hard work.
I took my son for a physical exam and they didn’t do the exam how it was supposed to be done I spend more time in the waiting area than on the exam..
Even though it was on Xmas day the wait time was incredible.
I love this Facility!! Its always a nice place. Great customer service from front office all the way to the back office!! I scheduled online and was taken back immediately. The Dr. Was Great. She was thorough. She explained what was going on with me. Oh boy was she right! The nasal spray she prescribed worked almost immediately. Thanks to everyone for taking care of me when I was sick! Lord knows, I am a real cry baby!! I wish there were more places like this one!! A++
Staff are wonderful! They take longer than I would like, but it’s always super busy. I’m sure the paperwork and patients make it take longer
Well it wasnt bad bcs everyone was nice the wait wasnt long&they tested me for several things&even got xrays done what I didnt like was copay for $100 bucks!&everything came out negative got prescribed antibiotics/but I still felt like garbage!! Just got XL3 y una agua de pepino con limon at ranchmarket de puro enojo!
The Doctor I received was extremely rude and judgemental and I am still currently sick and was only tested for strep nothing else. I am dealing with a high fevers, chills, and cannot swallow and my throat feels swollen.If I rate 0 I would
Clean office. No TV however, but it felt like we were given lots more attention without the distractions from TV. The kids were also respectful n u can tell the parents were good parents. I was in and out quickly. Dr was very down to earth (Doctor McDreamy lol) Each staff from front office to back - very cordial, professional and polished. I will recommend going to the 59th NextCare Urgent Ctr. The staff were each very polished and appeared knowledgeable and knew their jobs well (how very refreshing) . Not a rude personality at all. They honestly appeared happy as if they really liked their roles!! Pretty People. One observation I took notice of, was their good rapport in how well they interacted with each other. I left actually feeling better and well looked after. Kudos to this Amazing Team! Give them each a good raise!!
This place was alright, everyone seemed to have “better things to do”. They did allow me and 15 minute grace period because i was running late and that was awesome. I just wish it was more welcoming.
I came in early in the day and was seen very quickly. I did make an appointment prior to arriving and still had someone seen before me, but I would hope and assume that person had made an appointment earlier than I did, had just came in, or was worse off than me. The health workers were very kind and sympathetic towards me, and the PA was very knowledgeable, kind, took his time, and helped me understand what my best choice would be.The facility also looked very clean and well maintained for any area especially given the area it is located in.
We were helped very quickly. They did their assessment on my daughter and had us on our way with 40 min. So thankfully to have places like this on the weekend to assist us.
Came to this urgent care location because my daughter had a rash. It was really itchy and we could not get her in to see her PCP until a couple weeks. While there was a wait due to being full, the assistants were very pleasant. The provider was nice and had a really good sense of humor. I would go here again if needed.
Rudest place I have ever gone to. Never keeps files. And the security guard kicks me out just for being on the phone crying and not only that I have a sick one year old and dont have a car in almost 90 degree weather.
Worst service waited for 3 hours for Dr to say it was nothing.
Benjamin Smith PA is a great provider, great bedside manner. Answered all my questions. My visit was fast and smooth even with the big headache I had. Thank you! I recommend you schedule online.
Had major cough and phlegm last night. Went online and set up early apptment. Completed all paperwork on line. Apptment confirmed. Reminders received. Arrived and checked in online. Short wait. Professional and friendly assistance. Great service in good hands. All went exceptionally well.
Anytime I have come in for either myself or my children it has always been such a pleasant experience. Everyone is so attentive and professional. That is appreciated especially when we are coming in due to not feeling your best.
I went there after I broke a rib and fractured two. They wouldnt x ray my chest for some reason. I have no vehicle and Im in a wheelchair and its hard to roll yourself being hurt. I was told it was their policy to NOT x ray chests for some reason. I went through heck to get there so it was pretty disappointing I couldnt get the x ray 😔
I normally don’t like urgent care… but this one here was clean they were speedy and the x-ray tech was amazing and the doctor was great. my son was comfortable and enjoyed his visit despite being in pain. I live a little distance away but it was worth the drive for the customer service..
This urgent care sucks! They absolutely never want to help you. They will personally tell you you cant make a appointment its just a time you wait for your vitals. If your lucky they even take them. Then to be sat back down to wait hours. Impossible people who obviously dont want to help you or care for giving you their best service. Trust me, your better off going somewhere else. I had a miserable Dr help my son, was she happy to help no. As she helped us, she looked at us very judgmentally.Was she considerate, no, Miserable place
The provider Holly was very thorough and knowledgeable. Also showed tru interest in me and my problems. Thank you ... April LaLor06/17/24
I’ve never seen an office that was so tentative. I told them what I was there for and they gave me a wait time but the lady behind the counter must have seen that my son needed to be seen immediately and she told me hes about to be seen right now because I can tell he needs a doctor. The doctor immediately treated him for his symptoms after checking him out and gave great advice which is the same advice I’ve been told all his life so I have confidence that this UC is the best option for most of us who’s needs urgent care. The doctor also gave me medication that most of the time I have to fight for at other offices. And recommended that I give some to the school. I love it there. Never had such a great experience like this. Forever grateful
The people were nice but I paid a lot of money to have to go to someone else to get the problem fixed ,they looked at my eye charged me 500 bucks
Staff was very nice and understanding and it was more affordable that I had anticipated.
I loved the Dr Donahue, her professionalism and her thoroughness.
Rude people … told me I didn’t have anything .. left to another next care same day and told me I had an infection how does that work ???? Unbelievable
This is the best urgent care my family and I have been too. They are nice and quick. They do listen to you and make sure you are ok. We will be coming back if we get sick again.
They actually do care about people health they helped me really quick
PA Kate Chaney was very professional and kind..Got in quick .only negatives are the room and equipment need a good cleaningUPDATE: HAD TO COME TODAY AGAIN FOR MY CHILD WHO IS SICK WAS A DIFFERENT PA AND SHE DIDNT REALLY SPEND ANY TIME AND TRY TO FIND OUT WHAT WAS GOING ON BASICALLY SAID THAT EAR INFECTION AND THAT WAS IT WHEN MY CHILD HAD COUGHING RUNNY NOSE ETC AND SHE PRESCRIBED NOTHING FOR THOSE AILMENTS JUST ANTIBIOTICS QUICKLY RAN IN AND OUT AND THE PLACE WASNT EVEN BUSY..
It was nice to be able to set the appointment online and walk in. Early appointment at the time they open was the best, I got in and out quickly. The Dr. was very nice and respectful, it was great.
The ladies upfront( Lucero ) and I don’t know the other ones name but are beyond rude and have stank attitudes , also not helpful nor has patience !!!and the place smells weird ! They should reconsider Lucero for employment seeing as how she doesn’t seem to like her job nor has customer service skills or patience as being customer service for over 15 years, professionalism is priority, patience is priority however, neither one of those was seen today!!
The clerk up front was very very very rude she was in her early 30’s Hispanic/Puertrican she shouldn’t be working the front desk at all with her Ugly disposition or working with the Public at all for that matter . Everyone one else was great Thank You Daphne Rodriguez
Dr was great helped prescribe medicine for my sickness
On 5/23/2024 I went to urgent care on 58th ave & McDowell,, receptionist weren’t that friendly , I walked out with a prescription went to get it filled about an hour later and the pharmacy told me they hadn’t received anything so I go back to urgent care. They forgot to submit the order so I go back to the pharmacy and then they’re telling me they couldn’t fill it because something was wrong. Turns out urgent care put into the wrong date of birth, I went at 10:45 In the morning and did not get my prescription after figuring out all this mess until 5:15 PM
Scheduled an appointment online and was seen on time. Everyone was really friendly and answered all my questions.
Made an appointment but had to wait 30+minutes for a 3 minute conversation and no actual help
I have never had such an amazing experience with ant NP at other locations but this NP was amazing 👏 best service ever.
The Snellen Eye Chart for vision screening is set up in a very awkward location, directly in front of a counter that employees are seated at, working and chatting.
They were all very nice. Not long was wait. The dr. Was amazing. Would definitely go back.
Pretty fast considering that the room was 50% full. Everyone was super nice and helpful! THANK YOU! Oh! I was a walk-in and just had to fill out quickly texted forms. Really easy!
The best experience I’ve ever had with any urgent care! If you ever need help, don’t hesitate to show up! They will get you in and out! Very friendly and helpful. 10/10
Highly recommend! I called and the person that answered set me up an appointment that was 10 mins from when I called. My son was in and out of here within 20 mins. They have you wait in the comfort of your own vehicle and not in the waiting room with all the other sick people. Will definitely return when needed.
The NP was thorough, fast and went over and beyond to take care of me!
I was a walk in I didnt wait long. The staff was friendly and confident. Lauren listened to me took best discretion on my care.
This was the fastest I’ve ever been seen at an urgent care, I was in and out within an hour, my prescriptions were ready within my drive to the pharmacy.
It was ok, God is definitely good!
My sister went in to get checked out yesterday as she hasn’t been feeling well or right the last few days and the doctor that took care of her completely undermined what she came in for and asked her about her diet? While making it obvious she was referring to her skin, which WAS NOT WHAT SHE WENT IN FOR and is completely inconsiderate and disrespectful. Do better.
The BACK office staff is amazing! Nikki the MA was awesome brought my son back right away. The provider Kyle was very helpful. Did a thorough exam of my son, explained everything in full detail to me and took his time in the room to answer all my questions. Definitely recommend this location.
They have a very patient & amazing medical staff here. Also the front desk staff was very efficient and helpful. Thank You Next Care on 59th & McDowell.
Receptionists were courteous and professional. Service was fast to see the doctor. Dr. Brian at 5929 MacDowell St. In Phoenix was absolutely amazing and 100% thorough.
Attitude when asked questions talking bad about black people in Spanish
I was just in for car accident and they were fast and efficient. My provider Ryan Sutton was great and really attractive, very helpful man and would go to him again.
I was from out of town and had hurt my eye I was seen right away and the Dr treating me called an eye specialist and had me seen the same day by the eye Dr. The kindness and compassion and knowledge shown by urgent care was exceptional. I would highly recommend Urgent Care. Thank you for helping me!
Out child woke up very sick and we needed asap, This place is advertised pediatrics called them and they had us drive over an hour to get a checked out. Once we arrived we could hear the staff arguing about us in the lobby with our symptoms, once in the room one of the staff members comes in explaining what they can do for our child and that we didnt need testing he walks out in a few minutes another staff member that didnt want to give us her name. She insisted that we needed to spend over 200 in testing otherwise they cant help us and then she proceeded to say that they dont have pediatric doctor. DO NOT BRING YOUR CHILD HERE ITS A WASTE OF TIME AND MONEY. Stall has bad attitude about working there.
This has been by far one of the worst locations I have been to. The staff is beyond rude and disrespectful. You ask a question, you receive nothing but attitude. If you hate your job so much find a new one, it’s that simple. Also, there is no sanitation in place! I was there for 3 hours, about 5 patients came in with Covid symptoms not one time did anyone wipe down seats or spray any Lysol. The patient was just told to wait in their car. I paid for my child’s visit only for them to deny his physical due to his eye exam, and refused to give me my money back! That’s bs
Wow. Friendly, Fast, and very helpful. Total good service and checked out my problem and diagnosed the problem. Dr. Dubay was amazing and very professional. Highly recommend!
Ive had to take my son in three times now and I was seen there once myself. They have the most amazing staff. So friendly and go above and beyond to make you feel comfortable and welcome. Also very quick. Which is awesome when you dont feel well. I appreciate their compassion.
Great service! Super fast and kind.
From desk receptionist are rude but doctors are nice
I made an appointment for the following day and was seen as scheduled. Staff was 👍 as usual, have been going there for years. Never had any problems, you get what you give. Still ended up at the hospital, and they couldnt find out why Im having pain.
Best service we went to a different hospital and they were being so rude but we went to urgent care and they made us feel welcome always smiling
I was there for about an hour or so, from start to finish. All the girls were very nice and respectful. Would definitely come back to this location if I ever needed it!
Excellent young ladies . Thank you so y
Great PA ‘s at this location (59ave/Mcdowell) ! They truly take their time to diagnose the patient and listen to the concerns the parents have.
Services great quick everyone was kind and patient. Im going back tomorrow for a follow-up
Nurses are talking talking about all kinds of party’s and family and laughing and giggles while people are waiting in the room for over 45min. No one’s tells them to be quiet and to me that is very disrespectful because no one wants to hear their business. They are people really sick waiting to be seen while they are chit chatting about their personal life! And also noticed that they are turning people away saying to them that they are not taking anymore walk ins and sending to a different location while they are talking and laughing. Came for a physical and took over 4hrs! Soooo ridiculous!
I highly recommend this location 😃 the staff is beyond amazing an caring thank you so much.. as a single mother of 5 kids at home and i work for Amazon an go to school part time time is crucial this location gets you in and out in a timely manner. Our provider was Paloma she is amazing thank you so much 🙏
Well first of all the nurse that first attended to me was very sweet and kind and looked like she cared for me, then the doctor was amazing very trustworthy and spoke to me like he cared what happens to me. So I’m very gratefull for the attention I received.
Front office ladies were very attentive, provider was down to earth and compassionate, would recommend! Btw someone recommend this location.
Absolutely the best . Especially the staff. April was great. Im a big chicken and she made the experience calming. Couldnt ask for any better. Thank you
Ive gone here 2 times and the 2 times the dr just wants to solve everything with, oh you can take ibuprofen off the counter ,,,, but somehow end up going to the hospital because the ibuprofen she prescribes isnt the solution , she obviously does not see the real problem.
Quick and efficient service. Staff was very friendly and the Doctor was very knowledgeable and patient. He explained everything very well and made sure no questions or concerns went unaddressed. We will definitely be going back in the future when need be.
I am here currently and the staff in the front have been rude since I have walked through the door. I understand that not everyone wants to wear a mask. I sure dont, but how they enforce everyone to wear a mask yet their staff doesnt? I even asked why one employee wasnt wearing a mask if patients had to. She said patients had to and employees did not. If they wanted to enforce covid regulations then from what I know EVERYONE is supposed to wear masks not just those you pick and choose.
Every time I come, everyone is always very nice. For the most part very quick, today they were a little busier than usual and I was still in and out in less than an hour. This is the one urgent care I go to, everywhere else I tend to have problems. Thank you staff for all you do! :)
Fast, efficient, friendly and always great staff!!
I was a walk the wait wasnt long and they got to me pretty quick the staff where very nice and would visit again all in all had a great experience there
Kinda disappointed because I asked for a Dr not for work and they never gave it to me
I came in for severe breathing problems needing an inhaler. After sitting in the room for about 1 hr. With the mask on I was ready to pass out and was very nausea. I had to leave, I couldnt wait any longer so didnt get serviced. As soon as I drove off, I threw up all over my truck. I believe this could have been avoided. I booked another appt. For tomorrow, but if they take their time like they did today, Ill probably have to leave again. I cant breath.
The staff was complaining about computer issues, so as soon as they opened the door, we were immediately told we had a 1 to 2 hour wait
I told him I was wrong and he Give me the medicine I need it
I booked an appt ahead of time. once I arrived the sign in process and registration went by fast. Did not wait longer then 5min after filling out my paper work when I was called back. The nurse practitioner who assisted me was very nice. Will definitely go back again.
If you need a COVID test to confirm your home test results don’t come , I was asked if I had any symptoms and I only had minor symptoms well if I was experiencing every symptom I would’ve had free testing but since I was not experiencing many symptoms they have to charge me $175 for the test even with insurance never in my life have I been discriminated due to my symptoms especially at the counter . Absolutely ridiculous. I’ve been to many NextCare locations and this is by first very disappointing now I have no final answer since I couldn’t afford it
I usually go to the one on Northern even though this is much closer to my home and they were super nice and made the visit less stressful. Checked in online as I always do and I got a call and they advised the wait and actually called us back no more than they advised. Everyone is super polite
I have been here every time I have needed a covid test and it was incredibly easy to make an online appointment. The check in process is super easy and way faster than an ER(if what you need is able to be handled at an urgent care). And everyone there is super kind and helpful. I am always in an out in less than an hour and thats pretty great for an urgent care. And they accepted both of my insurances with no issues 😁 My new favorite urgent care ❤
Its very cold in the building and crowded, probably because it was the beginning of the school year.The professionals there are outstanding and never make you feel rushed. My PA was Melissa and she was incredible!If you dont have to go there after dark, dont go. Its a scary area.I would go again because of the professional way they treat their patients.
Honestly, this is a very nice place. They are very professional, the providers know exactly what they need to do to treat the patient, this place has a lot of people coming in and out but its worth the wait. Just gotta be patient! They do have COVID procedures, so thats assuring.
Been here two times; first time the nurse practitioner I saw basically said “can’t do anything for you” in the most disregarding manner, almost humorous about what I was going through and rushed me out. The second time I came in I heard the nurses literally making fun of me amongst each other just for asking where to put my urine sample. They’re so unprofessional and I will never recommend this place for anyone. You work in health care for christ’s sake, show some compassion.
The Physicians Assistant was great! He removed glass from my leg, the radiologist didnt even see in the xray. The staff was friendly and professional. No one wants to have an emergency, but at least they were fast and competent in handling mine. Thank you NextCare staff.
I signed up online for an appt the same Day. Did all the Registration online so that when I got there I’ll be ready. I was in and out of there in 10 min. No waiting period. The Dr. was nice and checked all my symptoms and I was diagnosed and the rest is history.
The front and back office staff are amazing! So polite, helpful, and knowledgeable. My provider, Michelle Dawson PA-C is the best healthcare provider I have ever had. This provider deserves awards!!!
The doctor that attended me today was Mrs. Valeta. I felt like she didn’t care about what I was feeling. I told her I have a really bad ear ache and that Over the counter pain medication was not helping me with my pain and she continued to ignore my concern. She only told me that she was only going to prescribe me what she felt was that I needed which was antibiotic pills. Which I understand because I have an infection but her ignoring my pain level even though I told her that Tylenol was not helping at all and I have severe pain is outstanding. I left from there paying $300 dollars which I would gladly pay if I felt like I was actually being heard. I left that urgent care to go to another urgent care right away because I couldn’t go home and have this severe ear pain. I went to another urgent care where I let them know what just happened in the consultation I had at your urgent care and showed them my receipt of the consultation I had and they told me that they don’t know why the doctor wouldn’t take in consideration my pain level which it’s severe because my ear canal is so inflamed which is causing a lot of pain and her not doing nothing to help ease the pain. So they gave me a shot for my pain and prescribed steroids for the inflammation for me to be on for only 5 days to help with my inflammation. They didn’t charge me nothing for the consultation which I was so grateful since they saw I was willing to pay another 300 dollars for them to help me with my pain. I will never be coming back to this urgent care, it was the first and last time I ever go there with any health issues I might have in the future.
Every one was so nice and professional and kind to me ok
As of today 8/15 signs are posted that you must wear a mask at all times and that Next care urgent care won’t provide a mask. When we made the appt no one said that a mask was required. Now I have to sit outside with 100 degree weather because no one thought to tell me that a mask was required. One mask was given to my husband and my son. I do not recommend this urgent care as the staff can’t seem to remember to mention masks are required. What else are they going to forget when your heath care needs are in their hands?
For being an fast place of health youd think it would be more clean. This place needs to practice better sanitization. My daughter sat on the chairs because the examination table looked like it had blood on it. The side entrance door looks like it has covid or the flu. I understand its a door and nature makes it dirty but I never seen a dirtier door before from a doctor office. Made me question how they really clean their bathroom, it smelled to bleach. Makes me think if they just poured the bleach and called it clean.
My one star review has EVERYTHING to do with the FRONT DESK and nothing to do with the physicians or the physicians assistants. Matter a fact, their great! Back to the front desk girls and I call them girls because they are rude and very unprofessional. My five (5) year old daughter was sick with a flu and wanted to get home after seeing the physicians asst, he checked us out and when I asked the front desk to check on the “check out” paperwork the girl at the front couldn’t even face me and be professional enough to tell me that paperwork wasn’t really need, The prescription was going to be electronically sent. I wanted to check the paperwork because I was afraid of what was going to happen DID happen. The prescription “was electronically” sent to the wrong pharmacy! I asked for it to be sent to Walgreens on 83rd and Thomas and it was sent to CVS, (again that’s why you need paperwork at check out, to confirm these errors) I couldn’t find my daughters medicine for three days. I hope watching Netflix on your phone was more important than the Patience. We pay out of pocket a lot of money to come here and this is how we’re treated?? thank you NextCare Urgent Care.
Made an appointment online got there 15 minutes early and got in around my appointment time. Staff was very friendly and informative gave good advice on what I can take since I’m 7 months pregnant the building was also clean. I always go to a NextCare when I’m sick and don’t ever have any issues.
Friday November 18th at 615pmGirl said we Cant take walk in patients cuz they dont have anymore room on the schedule. And turned 3 of us away. Gave us a list of other facilities that we needed to call ahead and schedule an appointment so still cant see anyone tonight. Sorry but I didnt know I was going to wake up Fn sick as a dog with a 1 month old at home Im nursing and trying not to get sick! So F this place do not come here at all!
People were friendly and doctor was amazing!
The up front charge for no insurance is $190. Receptionists were friendly and very informative, they told me about monthly and yearly discount programs. The Dr was very polite and professional, he definitely took his time explaining the diagnosis of my husbands ear infection. He was very patient as I had to translate everything in Spanish to my husband. We got there 30 min before they closed so around 7:30 ish and got out at 8:30. The over all experience was great. I definitely recommend coming here.
Usually when I’m sick, even towards the end of whatever I get, I get a prescription. My doctor was nice, but felt super awkward being there.
I love how the receptionist are very sweet and helpful. The nurses were real good with my 19 month daughter. I also came here 2 years ago because I wasn’t feeling well and found out I was pregnant. I recommend this place 👌🏽
Terrible place I wish I could give 0 stars the front desk girls are super uneducated and rude. They claim they have no clinical management when I ask to speak to someone. You would think they would be professional as they are a health care facility. They refused to triage my husband after a severe laceration. I’ve been a NRCMA working both front and back office. Never have I ever been so ignorant to allow a patient to bleed all over himself or seek a physician or another nurse to evaluate the situation. Healthcare isn’t something they need to be working in. Unfortunately he has to come here until he cleared to work but after this WE WILL NEVER RETURN. I’m so disappointed with this specific location and hope they have a team meeting about patient care and what it means. If it wasn’t for me being his advocate they would have forced him to bleed all over the paperwork they tried to make him fill out before taking him back.
Was here about two weeks ago. Dr was very professional and informative. I had many questions and she was very patient with me and made sure I left knowing everything I needed and wanted to. Nurse and phlebotomist were so sweet and friendly. I actually enjoyed this visit which is a shock cause I HATE going to the dr so kudos to you guys!
Went to NextCare Urgent Care without an appointment. Went in and filled out a document and waited until I was called. The process went smoothly and the staff were very polite and accommodating. I was called and was in a patient waiting room for about 5 minutes when the FNP came in to see me. She was extremely attentive and listened to everything I had to say. I felt that she was caring and took an interest in what I was telling her and the exam and conversation went extremely well. I would definatly recommend NextCare and especially Ms. Veleta Paloma FNP to anyone looking for a good medical facility and staff.
I came in Sunday may 21 This place had potential here in Maryvale but the Horrible front staff are unprofessional and rude . I saw them chase away multiple clients exaggerating the wait times . Every question someone would ask they would response with a attitude and rolling their eyes hire people that actually like their job not these little mermaid trashy looking receptionist looks like someone would catch something just by walking in and looking at them .