Southern California Reproductive Center (SCRC) - Pasadena

SCRC is an extremely disorganized organization. I went through a full round of embryo creation and transfer. The process was fraught with logistical complications that were entirely the result of SCRCs dysfunctional structure. I cannot count the number of times I would hound someone in one department with repeated calls to complete a straightforward next step in our process, only to be told (after extended non-responsiveness) that I should instead be dealing with someone else in the organization. Or when I waited months to complete what should have been a simple step (the transfer of ownership of donated eggs already in SCRCs possession) only to be told that I should have been simultaneously working with a lawyer to establish an independent agreement with the donor - a step that I could have easily completed while waiting months for SCRC to handle its side of the process, but which nobody ever told me needed to happen. (As a side note - they charged around $1,700 just to review the agreement and take the administrative step of changing the ownership of the donated eggs in their system.)This was the problem - there is no single point of contact to assist you or tell you what to expect in terms of the process or billing. We were navigating in the dark the entire time, constantly being bounced between departments, never knowing what anything would cost, and having repeated requests ignored.I have since learned there is a VIP tier service. I can only imagine that good reviews are coming from people who enjoyed that level of service. Entry-level patients are ignored and treated as low priority.

I cant say enough about the care, positivity, and expertise I experienced with SCRC. I had been in consultation in preparation for options, and Dr. Akopians helped me immensely with referrals and diagnoses. I ended up conceiving naturally, but they continued to see me until I found an ObGyn. THANK YOU for everything! Everyone was so kind and helpful throughout my process.

Very happy with Dr. Akopians and the staff at SCRC. She has a wonderful bedside manner and took the time to review all of our medical history and notes prior to our initial call. We were with another fertility clinic before and always felt like just another client, but Dr. Akopians definitely made us feel important during this very stressful and exhaustive process.

Dr. Akopians and her staff are great. The office is very organized and you will never be kept waiting passed your appointment time.

Called to ask a simple question - transferred me to a department that never answered the phone. So I called the front desk again, then my line was cut off directly on purpose! Terrible service!!! Will go to Beverly Hills location.