AFC Urgent Care Ballantyne

After searching online for an urgent care close to us, I chose AFC Urgent Care in Ballantyne. Upon entering, we were greeted in a friendly manner at the check-in window, given all fees that would or may be charged, and everything was explained to us, which I appreciated. The wait quoted was an hour, but we were taken back in about 20 minutes. The physician’s assistant was so sweet and very professional answering all of our questions. After speaking with Dr. Richard (best doctor ever) and an exam, an x-ray was done and even the x-ray technician was kind and patient with my daughter. Our experience at this urgent care was hands down the best experience that I have ever had. The level of care, compassion, and expertise from every member of today’s staff was nothing short of amazing! You all made such a difference in our first time at AFC and in my daughter’s care and I cannot express how grateful we truly are. Thank you all so very much!!

I’ve visited the place for my immigration medical exam. Very professional staff: from informative reception to friendly physician. It 7-8 business days for my results be ready and sealed to be mailed to USCIS. Definitely recommending to anyone who is seeking trusted civil surgeon for medical exams.

I’ve been here twice and both times it was a smooth process. They get you in and out quickly, which isn’t always the case with an urgent care. Clean and the front desk person was kind. NP had good insight and was good with my daughter. No complaints.

Rhonda at the front desk is fantastic. Super kind on the phone and walking in. Was seen fast and the level of professionalism at this establishment is amazing. Drs and nursing staff are so kind. Hopefully the girl training Rhonda gives her more credit for the amazing work she is doing, seemed hard on her. Overall fantastic and will always use them going forward!

My 4 year old daughter started an intense ear pain today. 😢 This wonderful clinic got her in and out in 30 minutes! They were all so friendly and helpful! I highly recommend them!

Check in and paperwork are all completed online through my phone. Got an appointment within 1 hour, counter check in was a breeze, nurse and doctor were both very empathetic, offered bottled water multiple times, asked if they could do anything extra, etc. Completed the necessary tests in-house and left with the Rx already called in to Walgreens.Professional, personal, empathetic, and compassionate staff. A+

Woke up sore throat, aches, chills & congestion. I was able to get an appointment within the hour.The online process was easy. When I arrived, I only had a couple of items to complete via my phone. The customer service was simply amazing. Everyone was friendly!! Thoroughly enjoyed speaking with my Tech! He had a great bedside manner. My Doctor was awesome also. I was able to pick up my meds within 1 hour of leaving the facility.Highly recommend this location.

Scheduling online was very easy. Checking in was also easy and the representative was kind and friendly. The staff from the nurse to the nurse practitioner were both extremely caring and I could tell they were there to take good care of me. A wonderful experience!  AFC will be my ongoing UC facility!

A kind and professional staff who were trusting, thorough and answered my questions when I was not feeling well. Highly recommend this location based on my experience and the provider I saw.To the healthcare professionals- thank you! Your work does not go unseen and I have so much appreciation for what you all do.

An amazing visit I had today. No line, no wait for the doctor, and it was a quick in and out experience. The ladies at the front desk were very kind to me, and I immediately had gotten checked and everything. Would 100% go back to the building anytime and any day. What an amazing crew!

Definitely can’t say enough good things about this facility and staff! Having to be here twice in 2 weeks tells you how it’s going in my home! The facility is super clean and inviting. The staff is so warm and inviting. The doctors listen and take all of your concerns seriously. As a matter of fact had I listened to the doctor when getting my daughter checked out i may have not had to come back. He was taking care of my daughter and heard my cough and offered to check me out. Thank you all for getting my family from under this cloud of sickness!

I have had one of the best experiences I have ever had going to the doctor. From the receptionist, the nurses and the doctor, super friendly, kindle, respectful, they made me feel like everything was fine and helped me with my situation. Super grateful. Highly recommended.

First and last visit to this location. I scheduled an appointment online because I had a raw throat, and brown mucus discharge. Absolute indication of an infection. I arrived 15 minutes prior per appointment, but called back in the room 30 minutes after appointment time. The NP assessed me and said no antibiotic was needed and if I didn’t feel better in a few days to call back for something else. I called 3 days later feeling worse than ever and had to leave a message on the med line. I NEVER received a callback. Terrible follow through. I had to call my doctor for emergency medication. My symptoms had gotten worse with intense coughing, stopped up nose and sore throat. What kind of patient care is this place providing?? Why is the wait time SO long?? Why make an appointment online to sit in the lobby for 30 minutes?? Hire some experienced professionals. Two stars is too high because the follow through is horrible. But they took the copayment up front because that was MOST important! #awful

Pleasant efficient staff & provider. They were really busy, and everyone genuinely apologized for the wait, (1.5 hours from start to finish) which I didn’t think was bad for an urgent care . I needed an RX which was ready for me at the pharmacy within 10 minutes! Will use this as my urgent care in the future!

This is the best urgent care facility! Everytime I have been in there the entire staff is so kind. The doctor is amazing and the nurses are fantastic! I never feel rushed with the doctor and he truly listens to your concerns. I have always left feeling so glad I took the time to go in and whatever I was in there for I get the help I need to feel better and get on the road to recovery.

I needed travel contract pre-employment, and the team did awesome! Barely any wait and I forgot to get my nurses name, but she was efficient and nice!

Very easy online check process, short wait time, nice and clean facility, friendly admissions personnel, knowledgeable and competent medical personnel, the NP was wonderful. She was patient, informative and kind. I’ll be back! Recommended.

Nice, clean facility. The staff was very friendly and professional. Dr. Richard was wonderful. He took time to listen to my concerns and the treatment he provided really helped.The wait time was very reasonable-the best I’ve experienced so far. I was in and out quickly. This was much better than waiting hours like I do at other urgent care facilities.

I was seen extremely fast. Nurse Nicholas was very nice and Dr. Ethan was excellent. I would definitely recommend this facility. They assisted together to ensure my care was #1. I appreciate their attention to my needs and pain.

I had a fantastic experience. The facility was clean and I was in & out quickly. Himani, Emily, Kaitlyn and Billie were all very knowledgeable, professional and friendly. Highly recommend AFC Ballantyne for any urgent care needs!

I love this urgent care. I have been here several times and they are always friendly polite considerate helpful etc. - highly recommend!

Waiting was minimal compared to other urgent care facilities. The nurse or tech (Nick) who took me back was super friendly and asked great questions. The doctor seemed very knowledgeable. Overall, aside from actually being sick, it was a good experience!

Dr. Richards is the best!! He always does a great job taking care of my kids. Front desk staff, Kaitlin was pleasant and friendly as always, the MAs and X-ray tech made my kids feel welcome.AFC is always my go to urgent care.

My experience at AFC Urgent Care Ballantyne was superb. The provider treated me for an ingrown toenail. Because of my insurance changing I couldn’t get in with a podiatrist. The PA was knowledgeable, empathetic, and did every bit as good as job on my ingrown toenail as any Podiatrist has ever done for me. She also explained the process better than any provider I’ve ever had and showed me the cut out part.

IF you, as a consumer, are looking for quality and/or value - keep on looking, AFC is not the place to provide you with either.Another branch of the same rotten system.Hoped for something different, result: SSDP - same ** different placeFor $273 of input you receive a no-value i do not know type of answer as an output.Highway robbery...I was billed for a test I did not request / approve.

I’ve had a migraine for two weeks. I was in such rough shape that I didn’t take the time to schedule an appointment and I just went to the office. Check in was quick. The staff and care providers were amazing. The doctor discovered that my migraines were being exacerbated by a sinus infection and prescribed me some meds. I immediately started feeling better that night and feel 90% better today! Only downside is, the test they ran and to be seen cost roughly $300. Nonetheless, I highly recommend this Provider! Top Tier, upper echelon care!

I took my son to get a sports physical, and the physician that did his appointment was very unprofessional. She made an insulting comment towards my son’s intelligence. She even laughed at her own poorly made comments, which made me question her bedside manner and professionalism. I visit AFC urgent care for all of my urgent healthcare needs but based on my experience with the NP today I will not be returning.

We are return customers, as we are very appreciative of the care Dr. Richard gives. He has seen my father a few times and is always kind, attentive and thorough. Also being able to complete appointments and paperwork online is appreciated.

This is my third time visiting AFC and again I was very pleased. The staff is great to work with and are friendly and accommodating.I saw Dr Richards and again, he was thorough with my diagnosis and explanation.He truly is a great doctor!

Excellent urgent care. People are nice and polite and seem to care about their patients. This is a refreshing experience compared to other urgent care.

I fxd my pinky finger and it went down into my hand and it hurt! The Urgent Family Care had the kindest doctor, radiologist and front desk customer service help. They treated me like family. Every person was kind, helpful and caring.

Nurse and doctor were professional and friendly. Diagnosed the issue and provided medication to help. Wait time in the exam room was long but this time of year a lot of people get sick.

This was such a clean , friendly thurough urgent care! The doctor was so professional yet was so caring and I felt like he genuinely cared! I will never go anywhere else!

I discovered this Urgent Care clinic through a sports physical given out by my son’s school. This has been a gem. The physical was quick and easy. Everybody was smiling from the Receptionist to the Medical Assistants.I ended up coming back the next day due to my Daughter having Strep, and they were just as nice the second visit. The Provider has a good sense of humor and is efficient. This is enter I will be going in the future.

Was in and out quickly with everything I needed. Kaitlyn at the front desk was knowledgeable and able to answer all of my questions. Rhya and Aiyana were professional and friendly! Recommend 100% :)

I’ve brought multiple members of my family here, and also myself, I cannot say enough good things about them! We’ve had really excellent experiences throughout the years! Thank you!

Great Urgent Care location in Ballantyne Charlotte, NC. Everyone I spoke with were extremely pleasant and caring. I went due to breaking bones on the outside portion of my foot. The digital X-rays gave the doctor a diagnosis within just a few minutes instead of having to wait for films to process and be read. A very pleasant visit!

They are always so kind and fairly quick even with testing. They always have availability when we need it. Love the fact that they have a set price too!!! Better than 3 to 4 times more at other places for the same exact testing.

The staff handled patients with care although the wait time was long. Clean and professional location with knowledgeable staff.

After a bad spill on my bike I went to AFC. The staff were all so kind. I needed cleaning and stitches and a tetanus shot and everyone was nice and made it as easy as possible. I hope I don’t need to return (hehe) but if I do need services like that, I’d definitely go back.

Very happy this clinic was open. Staff were friendly and helpful. The medical person saw me explained everything clearly and examined the problem. Sent me on my way with an Rx. Thank you!

There was a fairly long wait to see a PA but that’s expected around this time of year, what was nice was the tvs playing in the exam rooms to make the time pass by easier, the staff were kind, efficient, and took great care of me! will definitely go back to this afc if i need to in the future!

I had a wonderful experience at the clinic. The staff was professional and friendly, and the care I received was thorough and attentive.

My cat scratched my ear and had to get stitches. The staff was really nice and stitched me up quick. Highly recommend this place to anyone needing urgent care.

I came by online appointment ... at the reception I was forced to first install the application on my phone and when it didn’t work, I filled out the paperwork during my toddler asked help. The appointment was for the three-year-old child, he cried and complained of pain😡. All this went on for an hour. I asked to first go to doctor and then fill out the paperwork ... but bureaucracy were more important than the appointment of the child😡. No complaints about the doctor.

The wait was less than 30 minutes. Front desk staff friendly and help with a quick paper work process. Medical staff friendly, very knowledgeable, explained everything in detail, no rush, and professional. They are my urgent care office for any future medical issues.Paul Sheridan

One of the most pleasant urgent care experiences. Walked in at 8am and was in a room, examined, and prescribed necessary treatment and out by 8:30. The staff and Doctor were all very polite, friendly, and through. I would highly recommend it to others!

The staff is nice and courteous, but the wait time is atrocious. Even after I made an appointment, I still waited for an hour to be admitted.

Everyone was very friendly and thorough with my treatment. I would recommend this place for urgent medical care.

Did not feel good and was seen at AFC. Zoe at the front was very kind and helpful, Rhya and Aiyana were very friendly and took great care of me.

This place is close to our home making it very convenient for the urgent needs. The service doctors are thorough and take time with you.

What a terrific facility! The woman at check in was so sweet and the provider was amazing! I am actually from out of state and the southern hospitality was amazing….so thank you! Plus, I feel much better 💕

Everyone was so helpful and nice to me. So nice to have nurses and doctors really care about me!! Thank you for being so kind

The receptionist was not as nice as she should have been. The two nurse assistant were not great, but professional. The male practitioner displayed excellent bedside manners and showed medical competency.

Everyone from the front desk to the care provider were so nice to both my grandson and myself. And the wait was minimal at best. Thank you!

So happy to find such a clean, kind and compassionate group. Very professional.Highly recommend!

Very nice facility, extremely clean. Great customer service from the receptionist, nurse and doctor. I would highly recommend. I was able to get a same day appointment and felt they really took the time to hear my issues and give me answers and solutions to my problem. Quick and efficient, I was seen rather quickly….all in all was in and out in less than 1 hour.

Burned my finger pretty bad. Wasn’t going to go to urgent care but my hubby said I should. Walked in and was greeted with a friendly hello. Was in and out within an hour!  Everyone was super friendly

The staff here are always amazing! Whenever I can not be seen at my primary care I always cinenhere. The doctors listen to my concerns and offer reasonable solutions. I also appreciate their patience when I come with all four of my children. Check-in is easy, especially when you do it online before you arrive. Overall the care here is top notch, I would argue better than some doctor offices and especially better than the hospital.

My daughter visited last year and raved about this office. I needed attention for a brewing infection and had ~ 1 hour between calls. I was lucky enough to find an appointment when I needed it and was greeted and appointment went quickly. The provider was very personable and engaging. Listened to me and provided a course of therapy quickly   Will be my go to for urgent care in Ballantyne from now on.

Was charged $150 despite providing an accepted insurance do not go here

Online scheduling and check-in was quick and easy! Wait time, with an appointment, was a little long at 1 hour. In-take nurse, Rhyad Artis was friendly and thorough. Dr. Ethan Richard was thorough in answering all of my questions with a great bedside manner. I was very impressed with this urgent care facility when I walked out of the door and even more so when I received a call a few days later to check in on me. I highly recommend this facility, even as an out of towner! Thank you!

I woke up this morning with itchy and swollen eyes. I was a walk in patient and I was authorized by my Veteran Administration community care to be seen at AFC in Ballantyne, Charlotte NC. I was seen almost immediately. Very friendly staff and medical staff. The location is very convenient to my home address. I love the app to see where my place in waiting. I can do my check-in and registration etc from the app. I love it! Emergency room wouldve been an all day event to get seen and treated. Thank you AFC of Ballantyne!

I have been to your facility multiple times, over multiple years. Each and every time has been a wonderful experience. The front office staff is professional and personable. Nursing staff is detailed and caring. The doctors are always thorough and take time to truly understand the illness instead of rushing from case to case. This is how healthcare should be everywhere. Thanks for all your help!

The staff are professional, empathic, and efficient! The care I have received here has always been delivered with accurate diagnoses and trusted medical expertise. My experience has been that patients come first; and, that is how it should be! So grateful and appreciative!

The doctor listened and was very easy to communicate with about my concerns. I have taken my entire family here. We even had X-rays done and were in and out in under an hour. The entire office was so sweet. This is our go to urgent care.

Everyone was so nice. Did paperwork on line and it was so easy when I got there. Clean and up to date! I definitely will go back if I need an urgent care again!

Very Professional Staff with a clean and easy to access facility. Went here for a Sports Physical for my middle schooler and was in and out in 20 minutes. 👌

It was easy to get an appointment. And everyone was kind and helpful.

Extremely friendly and knowledgeable staff. They work quick and efficiently. We always go here for our UC needs even though it’s a bit of a drive for us because it’s worth it!

Short wait, friendly and competent staff and a doctor who will speak to you in clear English.

The front desk staff was outstanding with Geri gs and a smile and assisting with online check in. Very efficient. The nursing support was wonderful. Smiling, efficient, kind and considerate and extremely knowledgeable! The physician was outstanding! Friendly kind greeting, listened intently to my concerns, Exam, Post care recommendations and Feedback outstanding! Efficient yet thorough! 5 starts+++++!

Great facility. Scheduling was easy. Appointment times available. Staff is super friendly and helpful. Facility is sparkling. Quick and efficient too. I don’t feel like I was hanging around endlessly in a lonely room. Will definitely go back!

UPDATE 08/09 visit - Over 2 hour wait for a 5 minute visit. Very understaffed for a Saturday and it wasn’t even that crowded. Didn’t get a feel of my usual AFC warm touch with this visit unfortunately. Not sure I will be returning.Excellent service - wonderful staff that gets you in and out. Wide range of medical issues and services with insurance coverage. Have always been in and out of this facility promptly always feeling taken care of. Highly recommend!! 5 stars to the team!UPDATE: had occasion to visit them multiple times over the past few week for my daughter (flu) and myself (sinus infection) and all I can say is they are AMAZING!! Right from Maya at Reception to Timbra the Nurse to Dr.John. The level of care, diligence and follow up is phenomenal. I would take them any day over the hassle of trying to get an appointment with the PCP with their ridiculous wait times. I’ve never had to wait more than 15-20 minutes tops to be seen. They always call 2-3 days after the visit to see how the patient is doing. Very thankful and grateful to have them in our corner for our location!!11/14/23 visit - this place continues to impress. We’ve been here multiple times for different family members since the last review and they never disappoint. Quick in and out, great treatment options, always treated with courtesy and respect - right from the reception to the nurse, RN and doctor. Thankful to the AFC Ballantyne team. Special shout out to Timbra for taking care of me today.

Everything was almost perfect at this visit. I did notice we came at a good time after checking in ahead of time, because it started to get busy so it might not have been the same experience had we come later. We waited a little while longer than I thought we might given that nobody was there but it was fine. Everyone was SUPER nice and friendly so nothing bad to say about that. The resolution and diagnosis was a little fuzzy for us so the after steps we werent really sure about. There were some technical issues so my little toddler got fussy while waiting which did give some distress but they were really apologetic and tried to do what they could to help meet our needs and calm the little one. I felt very cared for just wish we had better answers on diagnosis. The after care was excellent, they had someone call the next day to check on us and a couple days later as well. So I cant say enough about their loving care they took here.

Was able to book an appointment right away and basically no wait time. Service was excellent. Highly recommend this urgent care facility. Friendly caring staff.

I returned from Europe and wasnt feeling well, and I needed to see a medical professional. I was able to go online and easily make an appointment at AFC. I was quickly seen by a nurse followed by a PA. I was diagnosed with a respiratory infection and was prescribed medication, which they had called into my pharmacy. I was very pleased with the service and attention.2 days later, I was surprised to receive a call from AFC checking on condition. I havent had a treatment follow up call for a very long time.I would use this AFC again and would recommend to others.

Both my son and I were very comfortable and happy with the care. My son is very uncomfortable with going to doctors/urgent care- but the folks were super nice and made him feel at ease.

First of all, let me say that I had a 10a.m. appointment and was checked in and with nurse within 5 minutes of arrival. This facility is bright and clean. Staff is very friendly, patient and personable. Time is taken to fully understand your issue and outcome is clearly explained. If ever needed, I would definitely come here again with no hesitation. Thank you so much.

AFC Urgent Care Ballantyne is very thoughtful and helpful. They follow up with you about the reason for your visit and seem to really care about their patients! We also have never waited very long at all when going, which is definitely a plus- highly recommend!

Highly recommended!Very friendly people, high efficiency.

The experience was fantastic. I came in from out of state and slightly injured myself, which scared me. However, from the moment I walked in, I was welcomed by the most excellent and friendliest front desk receptionist. The wait time was less than 5 minutes. Once in the back, Medical Assistant Kiara was incredibly attentive and patient with my care. I was then seen by the nurse practitioner, who was extremely thorough in my examination and had the best bedside manner. She clearly communicated her findings and what I needed to do next. In addition, the X-ray technician, Diamond, was such a delight to interact with. She, too, was thorough and handled me with such care I felt safe and taken care of during the x-ray process. The entire staff was amazing. Each of them gave me the care and personal attention to my issue that I needed. This experience truly changed my perspective of Urgent Care. Thank you ladies!

The nurses and doctors were great and all listened to what was happening and helped as best they could.

By far the most efficient and caring facility for my urgent care needs. The staff and doctor on call were all wonderful. I was miserable and they were empathetic to how I felt, did all needed tests to diagnose my illness and explained everything to me before I left regarding test results and prescriptions. I am glad to know they are there when I may need them again! Top notch!

I scheduled online to walk in. I waited about 10 mins and was seen. Doctor was thorough and I was out in about 30 mins!

All employees were very caring and attentive to my needs, especially Richard the doctor.

Went in for a continual cough.  Was able to get in quickly. The staff is exceptional.  I was given an xray, diagnosis determined, and I was on my way with prescriptions.  Probably the best urgent care I’ve ever been to hands down and I live in Massachusetts!

I seen the same doctor I seen almost 1 year ro rhe sat for something different. & he was fantastic then & he is still about his business. I wish he had a practice I would be his patient. If you are sick Dr. Richard is the one to get you better. ND the staff is great.

No reason book a time in advance since they take walk ins and put you in the back even if you have a schedule appointment. Will not go here again

Great staff. Everyone was kind, professional, respectful and informative about my condition. I was quickly tended to by the receptionist, nurse, NP, and X-ray tech. The X-rays were read quickly as well. AFC Urgent Care Ballantyne was the best Urgent Care experience I have ever had by far. I highly recommend this facility. I suggest utilizing the preregistration option. It’s super easy and quick to fill out. It was encouraging to know that they were ready for me when I walked in the door. I was also given the address to the closest pharmacy my insurance used to pick up my prescriptions! A big bonus for this Charlotte visitor.

I am from MS and am visiting family for a few weeks. My throat became moderately sorealong with fatigue and headache.After a week of hoping it would go away, it didnt. Looked up surrounding walk in clinics online, read the reviews and decided to try AFC Urgent Care.I filled all paperwork out online,arrived at the location, was checked in, diagnosed by Dr. Ethan Richard, prescription called in and out the door all within an hour. The office staff were all friendly and the office itself was very neat and clean.I highly recommend AFC Urgent Care to anyone traveling from out of state.

I cut my finger which needed stitches. The team was amazing from the front office staff to the clinical team. The PA was so nice and professional. Very clean, bright and modern clinic. I definitely recommend AFC Urgent Care.

We have used this AFS Urgent care center twice and both times were timely with no long wait and the treatment was excellent.

I have always had a positive experience with AFC, particularly this location. The staff are nice, attentive, and work well with children of all ages. We use this location often for urgent care needs! T

As a walk-in late on a Saturday, the AFC Urgent Care was welcoming and efficient. I was in and out in less than 45 minutes which was quick since there were three others ahead of mean hour before close. Dr. Richards diagnosed and had me on my way quickly. All of the staff were great!

Everything was great except for some reason no one could figure out how to bill my insurance plan so I had to pay cash for my visit. If I hadn’t been in an incredible amount of pain I would have left and gone to one of 5 Atrium Urgent Care locations within 5 miles of this one.

I love how all staff treat me at this urgent care. Most medical staff in urgent cares, primary care, and ER treat me with condesencion and are dismissive of pain or worry, but AFC staff always take the time to speak kindly and with empathy without long waits or making me feel rushed.

Its the only Urgent Care that Ill go to. Dr. Richard is great. If only they could clone him 😉 From the receptionist to the assistant to the doctor. Everyone was friendly & made you feel comfortable. Dr. Richard took his time with me. Not only did he handle my current issue but he also asked about the issue I had last time I was there. Very positive experience, especially when youre not feeling well. And thanks for the follow-up phone to check on me.

Last time I went, I didnt make an appointment and waited for an hour to be seen. This time I made an appointment and still waited an hour. (Whats the point)? I was seen by a PA for an acute sinus infection which Im prone to. She did not examine my ears. She did not palpitate my lymph nodes. She did not examine me at all except to listen to my chest. Previous time the Dr. gave me a full facial exam. Shouldnt a PA do the same?I was given 3 scripts. Pharmacy was out of the good cough syrup and contacted the AFC clinic for me while I waited for a substitute to be submitted. Still waiting on that 5 days later. Called AFC on day 3 (weekend) and was told a Nurse would call me back that afternoon. 2 days have gone by....no call. To say that this is grievously unprofessional in the medical community is an understatement. Very, very poor medical service.

I was able to book an appointment the night before. Arrived the next morning. Was greeted by a friendly person at the front desk. Check in process was done mostly online the night before, so it was easy to check in. When I was taken back to be seen I felt like I was actually heard. The doctor didnt discount anything I had to say. I didnt feel like I was being rushed out like Ive felt at other urgent care places. Overall I would highly recommend using this Urgent Care location in the future.

Staff and medical personnel were attentive. I felt they really cared for me.

Everyone was nice and the building was immaculate but there was a lot of loud laughing/teasing while I waited over 20 minutes for an x-ray. I was one of the last appointments coming in around 7pm on a Friday night. The waiting room only had one person in it when I arrived. Im not against anyone having fun but it just wasnt a professional feel while I was waiting that long just to be taken to x-ray. I thought they forgot about me! There were no other patients in sight once I finally left.Kaitlyn, who checked me in and out, gets 6 stars!

The doctor was wonderful and so was the front desk . I just don’t know why the wait was so long when the parking lot and waiting room were empty . We had an appointment and still waited for 2 hours .

Everyone was so professional and I got in time to my appointment! They did an amazing job!!!!

Everyone is so wonderful that I wish I could make AFC my Primary Care facility

Accepting that medicine is not an exact science and the common cold and viruses cannot be cured, I will say that this clinic was professional and caring and efficient. As a retired nurse myself, I think thats the best review I can give. I was relieved to know my Covid and flu tests were negative and grateful for the prescriptions I received to treat my symptoms.

They were super nice! They weren’t busy at all. That was the fastest, easiest, but well done sports physical we’ve ever had. She checked her for everything. We were in and out. I would definitely go back and recommend to anyone. Health insurance doesn’t cover sports physicals and this was a cheaper route than PCPs.

On May 13 my wife saw the nurse practitioner for an infected bug bite on her arm and was prescribed10 days of 100 mg doxycycline hyclate, 2X per day . The provider could not remember what my wife’s blood pressure was but did not retake it. She also left the room without wrapping the bite but after my wife said something, came back in and wrapped it. The next morning the arm was very swollen so we removed the wrap. The drug caused a severe reaction by the second day so my wife called and was told she should take it for 7 days. After 3 days my wife called and was told she could stop the drug. Today is May 26th and she still has a significant rash on the arm. During the visit the practitioner seemed to be unaware of what she was doing and more or less out of it. She way overprescribed a very strong antibiotic which, as noted, caused a number of side effects including nausea, diarrhea and the continuing rash on the arm. I strongly advise avoiding this urgent care.

Ann and Dr. Richard were great! Very thorough and addressed all of my questions. I wasn’t certain what to expect, as urgent care clinics vary in quality and level of service, but I was delighted with the service and care I received at AFC!

Office was quick and prompt. Doctor was thorough, a good listener and knowledgeable

Made an appointment, showed up to an empty waiting room and was greeted immediately. They got right to testing and was in and out very quickly.. Even with an x-ray. Everyone was very nice and professional. I would very much recommend! I haven’t received the bill yet but Im sure I won’t like it as much as the service that I received today!

The staff from start to finish were friendly and professional. The medical provider was very thorough and compassionate with the amount of pain that I was in. It would be nice if they had more providers though. Total time there was 2 hours and there were 2 in front of me when I arrived.

In all fairness, we were the only patients there, however, the staff was very friendly and professional, and the waiting area very clean. We were in and out quickly pretty quickly With a diagnosis and game plan!

AFC Urgent Care Ballantyne is amazing. Every time weve gone there the service has been excellent. Everyone is so nice and caring. When our doctors are closed, well always come to AFC!

First visit to AFC Urgent Care and I have nothing but really good things to say about them. Courteous, professional and knowledgeable from reception, to the medical staff. Very clear explanations provided for their diagnosis and recommendations for future care. Definitely my urgent care facility going forward.

Very good experience. Very knowledgeable practioner. Front desk clerks very pleasant and informative.

Highly recommend , The entire staff was amazing. Dr Richard gave extraordinary care and he listened and treated my condition .A very talented caring doctor . Thank you doctor Richard.Best Regards,Lisa Lemmon/Monat

I was seen everything was fine until It came time to get my medicine. Called for 3 days trying to get them to fill the paperwork needed from my pharmacy for my insurance. They refused to do it and didnt even offer to alternate with another medication that didnt need authorization. Manager didnt come to the phone, nurse was rude and hung up on me trying to transfer me. Should have went back to visit the one closer to home. Very disappointing experience when going through something you needed medicine for.

Fabulous front and back end of the house. Wait wasn’t long at all. I go for COVID testing frequently. Today was knee pain and everyone listened and made knowledgeable suggestions for controlling the pain while traveling.

No waiting, be friendly and helpful front desk. The nurse who took my vitals very efficient and sweet smile. The doctor also was great.

Entire staff is amazing. Very thorough, highly recommend. Wish they could be my primary care!

Dr Richard and the staff is always amazing. The care and results you get is very promising. Me and my family will always go to AFC

We waited almost 20 minutes to be seen but the place was empty and no one was being seen. There was no one ahead of us. We were the only ones in the waiting room. Not sure the reason for the hold up but it always seems to take long to be seen here no matter if you are the only person or one of many. Other than that it went just fine.

Our provider was amazing and took extra care with my won

Dr. Roberts was very hands on with his diagnosis , the nurses were respectful , front desk staff was very nice & inviting. Wait was not long , a great atmosphere for someone who’s not feeling well. I would definitely recommend this urgent care for your urgent health needs.

Everyone was so nice and caring throughout my entire visit.

I have been to multiple urgent care walk in clinics over the last year and this has been the best experience Ive had. Everyone was so nice and pleasant, especially Dr. John, who really went above and beyond to make me feel comfortable and to meet my needs. I felt like I was being treated and respected like an actual human being instead of a number. Id recommend this location. It was an easy in and out with little to no waits. Thank you Dr John for your kindness! Reminded me of doctors of old who are more personable and in tune with their patients.

Thankful you were open Sunday to treat my conjunctivitis. The staff was very pleasant, helpful and everything was spotlessly clean. Definitely will use this facility whenever needed.

The staff was very professional and addressed all my needs. Definitely going back for my next DOT certification! Thanks!

Chest pain due to anxiety and stress. Best experience with this site. Truly friendly and empathetic staff. What doctor ends the appointment with a hug? This one did. It was very much needed.

This is one of the best Urgent Cares Ive ever been to. The whole staff is incredibly nice. And they truly care about the patients here. Checking in was super fast and easy. I really appreciate everyone here. The doctor was able to answer all my questions and concerns. Really great doctor.

Great staff (office, nurse & doctor)!! My daughter was sick with the flu and they were so patient & kind. Yes, the wait was long but having a friendly staff and great visit made all the difference. Their app was really helpful for submitting forms and checking on the status of the wait, too. Glad we made the 30 minute drive from Rock Hill.

Great staff!! So helpful, kind, patient, and professional.

Excellent experience. Seen promptly. Thorough examination and sensible treatment decisions.

Terrible experience. They sent sample to lab without labeling it and never received the result which was very important

I highly recommend this facility, My father had an heart attack and Doctor responded quickly with everything required. Doctor and staff treated us like a family which I really value. Doctor explained me everything before sending us to emergency. I really appreciate everyones help over here.

Amazing urgent care! Everyone is very friendly from the front desk all the way to the doctor! They also get you in and out super quick. We will definitely be back for any future visits needed!

The staff was great! It was a BUSY Saturday, and receptionist set the expectation for the wait. The nurse was very sweet with my daughter and put her at ease. The DO was also very knowledgeable and supportive with my daughter and her medical history (chronic strep throat).Being patient and understanding of the wait made our experience pleasant.

Every time I come to this location I always cross my fingers and hope Dr. Richard and Ann are there. They always brighten up my day which is always so nice when typically I’m coming in for illness or a shot. Ann is so talented and gifted with people. I always get my questions answered and the help I need when they’re in the office.

Quick, friendly and professional. A rarity these days. New “go to” for urgent care.

Wait time was over an hour due to how busy it was but it was worth the wait. The front desk clerk was very kind and apologized for the wait. Dr Klein was very nice and funny. He spent his time with us and made my child feel at ease. I would definitely recommend AFC Urgent Care!

Kaitlyn was so pleasant over the phone as I inquired about their services. When I got there she was just as pleasant and had a smile on her face. I watched how she interacted with other clients and she was very sweet.

Excellent urgent care, staff, and service. I went in to have my arm checked after a fall, and from start to finish with Dr. Richard, and his assistant Ms. Knight couldnt have been kinder or more helpful. I highly recommend AFC Ballantyne. Thanks again!

Update: we had an another visit and again just couldn’t be happier with this facility. Everyone is very friendly and professional. The in/out was efficient yet not rushed. I always feel everyone there is invested in my family’s health and cares for us overall. Couldn’t be happier. ⭐️⭐️⭐️⭐️⭐️This is one of the cleanest, friendliest facilities I’ve ever been in. I felt truly heard by the nurses and Dr there. My reason for going was resolved with the utmost care and professionalism. I could not be more thankful for the services and care provided.

I visited AFC urgent care Ballantyne for complications with my asthma and was seen by Dr. Okwara. She was wonderful, caring, and thorough with my concerns and treatment. Everyone I interacted with was kind and professional, including the x-ray technician, Amanda, and the woman at the front desk whose name I didn’t catch. My wait time was no more than 15 minutes on a Saturday morning.

Great team. Will now be our clinic of choice.

This is the way Urgent Cares should be. It was clean and I was greeted as soon as I walked in. The staff was really great and the doctor was wonderful. They really listen and I didn’t feel like I had to rush to tell them everything.

UPDATE: Returned again with second sick daughter a year later. Dr Richard was amazing, again, and even recognized us from our previous visit!Had a wonderful experience at the AFC ballantyne urgent care, given the circumstances for arrival. From the front desk staff, to the nurse and the doctor, everyone was extremely pleasant and thorough. We didn’t feel like just another quick face they were seeing and pushing back out the door. Will be very happy to return for future needs!

Everyone was very kind, and we were in and out in no time! Highly recommend for Sports Physicals!

Professional, caring, and patient. Takes quality time with you. This is what Doctor Care should be.

The friendly staff at afc at Ballantyne took care of me when I went me to get a strep throat test.

From the front office to the back, everyone was professional, informative, and very very nice. Thanks for being the best, Kevin

Katelyn was fantastic! Made me feel at home when scheduling my physical!

Good morning, everything went very quickly. Thanks to the staff. Especially the girl at the reception.

I was able to get an appointment quickly online and fill out paperwork in advance when our primary had no sick visits available for my son. They ran a flu test (positive) and had us in and out in a very reasonable time with a Tamiflu prescription given which significantly reduced the duration and symptoms for my son (still miserable for two days but better than a week!). Both our doctor and nurse were friendly, communicative, and thorough. Great choice when you need to be seen right away!

Would highly recommend because of the Doctor as well as the other staff. Went in without an Insurance but staff was very polite and clearly presented information about upfront costs. Doctor took the time to listen the background of the issue that brought us there and explained the problem and the treatment plan in a manner that was easy to understand

Outstanding! Supportive! Kind ! Concerned! Efficient! So extremely Attentive! Staff Reviewed each and every step of my appointment X-Ray tech explained why it was necessary for me to stand etc certain ways and indicated the purpose of specific X-Ray positions X-Rays were reviewed and discussed with me within minutes They’re being forwarded to a Radiologist for further review and I’ll receive a follow up phone call … WOW!!!! ! A++++ for the entire staff! Suggestions for further care explained perfectly , also EXCELLENT! A printed transcription of appointment and CD of my X-rays given to me w/o me having to request! AMAZING!! Ever so so so Friendly and Polite. Pre registration and check in upon arrival was absolutely simple I had scheduled an appointment and once I checked in with the delightful front desk staff I was immediately walked to exam right And my wait time in exam room was almost minimal time A HUGE THANK YOU to American Family Care 16705 Hawfield Way Drive Charlotte NC 27277 The VERY BEST CARE I have ever received in a somewhat ER situation . I truly hope John Bethune and Nursing Staff, Technicians, Front Desk Staff are recognized by their Corporate Office! And it’s Thanksgiving Eve … 😘! Thank YOU!

I was there for 3 1/2 hours and there was only 1 other person there! Thats a long time when u are not feeling well!

I didn’t have to wait at all and the staff was extremely helpful and accommodating. The nurse and doctor answered all of my questions and listened to me when I asked them my questions. Great experience!

They were not helpful in my case, I lost my voice and had issue with my throat they only told me oh it’s an allergy, charged me 70$ plus my insurance to see some nurse practitioner just to look at my face. They don’t even have a live doctor at the office. I think this office is good for a minor issues and if you need more professional help you should go to ER.

We have been to this site 3x for Covid testing. We always have no problem getting in quickly, the staff is friendly and efficient. Dr Richard is great. We were there again for X-rays and once again the staff was fantastic. It was nice to be at an urgent care that was able to do an X-ray and set up a temporary cast until we can get to the specialist.

Used this location for sports physical. Online appointment process was easy. Upon arrival check in was easy & pleasant. Called back within a few minutes of checking in. Nurse & NP both very nice & efficient. Clean & pleasant facility!

It was a great visit. I broke and badly sprained my toe from sport and the staff was very nice and helpfull. From Cindy at the front desk, to Ann the assistant and Camaro??(sorry i forgot her name, she was the funniest of all.) the lady that did the xrays, to Molly the attending physician. Thank you for a great experience. They were also very funny, i was laughing the whole time i was inside. Really helped me get my mind off the pain i was going through. A very good experience all in all. Yeah, i had to wait for a bit, but not that bad since it was just a walk in. Thank you for your care ladies!!

The staff were so friendly and welcoming! They went above and beyond to give me the meds I needed instead of sending me on my way with a Covid diagnosis. The wait time was very short and they even called a few days later to check on me to see how I was feeling! Highly recommend!

I would recommend coming here if you are in need!This is my second visit to this place and neither did not disappoint. This visit, I was checked in very quickly, by a very sweet and knowledgeable lady. She helped me through any questions I had. Once in the back my vitals were taken quickly and professionally. The only issue I had was the wait times I had in between the nurses, and doctor to return. Speaking of the Dr. , she was amazing, very professional, courteous, and willing to answer my questions. Kudos to Dr. A Jackson. You were great!!! And your staff!

The staff was great, very friendly. The office was very clean and the wait to get into an exam room was short. The doctor was helpful and friendly. Only reason for not giving it five stars was that my prescription was called into the wrong pharmacy and it was a little bit of a hassle to get it transferred. 4.5 stars would have been more accurate.

Went here for pre employment testing. The staff were great. They were seeing a lot of patients while trying to help me( winter and sick time). I had issues with paperwork and they went out of their way to help get the right stuff and were very friendly. They sadly dont have enough help but thats the story everywhere especially in health care. They were doing everything they could do though to make sure everyone was seem as efficient as possible. Had a very good experience even though it took a while.

Ridiculous manager, front staff and nurse practioner. They are there only to make money. No concern about patient. HIGHLY RECOMMEND NOT GOING THERE AND SAVE YOURSELF TIME AND MONEY AND GETTING POOR MEDICAL TREATMENT. This was my first and last time here. I dont think these people understandthe meaning of Urgent Care. Zero sympathy towards patients.

From the front desk to clinical staff, we had a great experience. I’m a medical provider and cannot say enough. Excellent care. Clean facility. Very efficient registration and throughput. Highly recommend and will return if needed. Thank you!

I went to AFC with a very sick 5 years old , the staff was amazing and the service was fast. My son threw up in the middle of the waiting room and I was very impressed with how it was handled by the lady at the front desk.Mona did a great job explaining what is going on and what to expect.2 thumbs up to a great team 😁

They dont perform cortisol injections or any injections into joints here. Be warned if you have shoulder issues, stay away. The visiting DR was such an jerk with so much pride and ego and zero empathy or actual care provided. Clearly this guy needs educated in compassion and does a horrible job representing your wonderful staff and location Ive had such great experiences with prior to today!

The staff here are very friendly and accommodating. The wait time was short. They even called to follow up with me and see how I was doing a couple of days after my visit. If I have to go to Urgent Care again, this will be the one.

I have been to this urgent care before. They are very efficient & I feel I am always taken care of. I would highly recommend this location.

Well… I thought this was going to be a great experience but it wasn’t.The facility is very clean. The front desk is nice. The medical assistant was nice.Then came the Nurse Practitioner. She walks in, introduces herself & instead of talking to us as the parents, she proceeds to ask our teenager what is wrong & how long has it been going on. Teens don’t remember yesterday & have no concept of time so we spoke up. She then asked if we wanted our child swabbed for COVID. This means she didn’t get a report from the medical assistant & didn’t choose to ask before coming into the exam room. She leaves & then comes back to ask if we want our kid swabbed for strep throat. I said does it look like he has it? She says no so then I said I don’t think it’s necessary. She proceeds to look in his ears, feel s on his lymph nodes in neck, looks in ears, asks to look back in throat & then says well. I said are you going to look up his nose to possibly rule out a sinus infection since he is so stuffy & has post nasal drip? She then decides to look up his nose & says it’s red & inflamed. I am going to treat him with an antibiotic & steroid for a sinus infection. Had I not said anything, she wouldn’t have done it. Fast forward to today when he went to his pediatrician’s office because he is still sick & he was misdiagnosed. It’s a virus that is currently going around that is not COVID & not the flu. We will NEVER come back here or refer anyone to this location. And what is even more worrisome is the fact that I was pulled out of the exam room to ensure that we were willing to pay for any/all testing.Save your $ & go to a Novant Urgent Care.

The staff was very friendly and compassionate. I didn’t have to wait very long and the Doctor seemed genuinely concerned for my well being. I will definitely use their services again.

People are nice and all the process is smooth. I feel quite comfy.

Best Urgent Care ever! Been there 3 times, in & out under an hour. Great Dr & friendly, helpful desk & nursing staff. Solved my issues & Highly recommend!

I’ve been to this Urgent Care twice and it’s always been a good experience. The staff and doctors are very comforting, attentive, and helpful. Couldn’t thank them enough for their help.

Great doctor, takes his time and very informative. The nursing staff did a great job with my daughter who was screaming over taking a strep test! Jalisa (Lisa) was awesome and took my other 3 year old daughter out of the room who was scared to calm her down! Highly recommend, best urgent care Around !

I love the efficiency of this location. I am always able to reserve a spot online and be seen in a timely manner. The front desk staff are informative and nice. This visit we were triaged by Nurse Davis, who was thorough and my son loved her. At the end of his appt she presented him with a bouquet of lollipops she had taped together, and he felt like the coolest little guy ever. Dr. Richard remembered us from previous visits and made my son feel very comfortable during his exam. This urgent care is my go to for sick visits.

Great urgent care! They have a wonderful website to pre-register before coming in. Our wait time was very minimal compared to others. Staff was very friendly and helpful. They were quick but I did not feel like they were rushing us out. I would highly recommend this place.

Unable to see my primary care doctor right away, I went back to AFC. They are very efficient, and very informative. Came in with a lower abdominal pain and Nicole quickly diagnosed my problem and sent me on my way. They can do lab test right on the site which speeds up the diagnosis.Overall, great experience. 😀

Everyone I came in contact with was courteous, knowledgeable and very professional. Plus they provided excellent and thorough care! I’ve been to several urgent cares, and they are definitely the best!

Was in quick (was there for a dog bite). Staff were very very friendly and empathetic.. the nurse was the bomb that helped me out, and the NP that I got was Awesome. He was funny and super smart. Answered all my questions and then some. Definitely would recommend!! 5 ⭐️

Prompt, efficient, welcoming and professional. Will definitely come here again.

Again, extremely cordial staff and short wait to see doctor. I highly recommend AFC for urgent health care.I was able to book my appointment online and had only a couple minutes wait time! Staff was extremely cordial. Doctor outstanding. Took great care and time with me. Highly recommend this location.

Everyone was so kind and helpful. David was our nurse and he was so great! Our doctor Ethan Richard was very clear with the explanation of what was going on with our daughter’s foot. The care was wonderful! We will definitely go there again!

We always receive excellent care! The online check in process is so convenient and although you cant reserve a spot we have never waited long. They have been great with our toddlers.

Amazing! 5 stars all the way. Brought my 4 kids in for sports physicals, I had appointments for two of them and added the other two at the last minute. We waited a bit due to an injury coming in and needing to be seen before us, which was totally ok. I was super impressed with all the staff members at the clinic.

Dr Richard and all of the staff are great! They help in any way possible. They give great advice and have been awesome at treating me in a professional and timely manner. Love going here !

Everything went pretty wellEveryone is nice and listened to us carefully the only thing to me is the TV in the treating room... It was loud and its not easy to hear and interact with the nurse or the doctor.Specially if one of them speaks quick.. so we need a quiet room when we are sick but also we need to focus with what the provider is saying.The TV can be there but not that loudThank you for your help and support AFC TEAM

Easy to book appointment and fill out paperwork online. Support and medical staff very pleasant and knowledgeable and I was in and out quickly. This will definitely be my go-to when need urgent care!

Would highly recommend! From the front office to all the care providers it was a very smooth visit.Also when others had a two hour wait I only waited about ten minutes to be seen . Thanks for great service !

Visit this location after not feeling well and the staff was amazing! Preregistration was easy. Once arriving at the location the receptionist, nurse and NP were all attentive and listened to my concerns. I was seen by John Bethune, NP and he explained everything to me step by step as well as explained the after care. I would highly recommend this location and staff!

This was my first visit. Very efficient staff. Doctor took time to listen to my concerns and explain his treatment plan. I also liked the tv in the individual care rooms, not just the waiting room.

Overall the experience was good. The staff were courteous and professional. My one issue is that the NP initially said they were not going to do an x-ray. I had to request that an x-ray be done to rule out a break or fracture.

The wait for all urgent cares was anywhere from 2-8 hours the day I visited AFC. They were so kind, apologizing for the wait, which actually was less than expected. Professional, care for the patient, and detailed in the treatment provided describes my first visit to AFC. I wish this team could be my primary care team! I will use them again for sure.

Recommend to anyone needing urgent care.Great experience started with receptionist, then nurse’s aide, then nurse, then nurse practitioner.All personable, caring, attentive, professional and knowledgable. With so many clinics getting unfavorable reviews, this one lived up to expectations, and even went beyond.And the wait time was very reasonable.This facility is a 10 out of 10!!!!

Very pleasant visit !!!!! Did’nt have a long wait either time .