Going through IVF isn’t easy, especially making the decision to go through it on your own. It is an emotional rollercoaster, however when dealing with companies like Xytex, they have really made a difference with being so helpful, compassionate and kind. I cannot express how grateful I am that I have chosen to work with them to select my donor. They have ensured me that I will get it in time, and above all else, they have been patient and understanding. I will never forget this experience no matter what the outcome of my journey is. They have an amazing team, and I can confidently say that this is an honest corporation who truly cares and believes in helping people. Thank you Xytex. It means so much to me!
Know that i am not a person that ever writes reviews period, but everyone looking to grow their family needs to know what they’re getting into with Xytex. There is zero transparency about the refund process when you have a low sperm vial. I had to reach out multiple times. I had two sperm vials that were low (which i’m aware is not the sperm banks fault) but apparently my clinic and xytex go by two different formulas for what is considered “low” and able to be refunded.The only reason I had to go with them in the first place is because their genetic testing panel was more similar to the one I completed. I have dealt with Seattle Sperm Bank for a very short time when I first started looking at sperm donors and they were a dream to work with. Like I said before, the only reason I switched to xytex is because most of the sperm donors for Seattle were not tested for the same things I was tested for on the genetic testing panel.Save your money and stress during a time that you definitely do not need to be stressed out. Go with another sperm bank!
I’m not happy about the quality of a vial that was sold to me! Why would you sell vial of bare minimum motility as if it is free? Don’t you screen your donors for quality? You are all money oriented and don’t care about customer satisfaction! I regret even placing an order wasting my money. Please have some heart. I wouldn’t recommend anyone buying from this company!
Ive had an awesome experience w/ Xytex. Jessica is great - she always responds quickly and makes sure my orders are spot on. Excited to receive my first tank this Saturday. Stay tuned for updates on how it goes!Update: OMG I had the worst anxiety, bless them for answering all my (prob annoying) questions. I got the tank right on time. The sperm was good quality and the instructions made the whole process extremely easy. We caught ovulation (yay) so we will see if we get lucky on the first try!!!Thank you Xytex!
I’ve used xytex twice, the shipping is always on time. However, they keep increasing their prices and the last vial I received from them was only 0.3 when I paid for 0.5mls. If we have to continue our ttc, I will be using a different place.
Big shout out to Amber. She has been a great help in my journey where everything has been so blurry. She was very knowledgeable even to the small details. She provided me with all the information I need and answered questions I had along the way. Amber you are greatly appreciated and I thankyou for being patient understanding with me.(I havent purchased yet. Im in the process. Awaiting the green light and Ill do a review after purchase of how that process goes)
Did not do a thorough investigation on my application to be a donor. Did not administer proper testing or procedures to see if Id be a candidate or not. All they did was say all because I have a GED that I was ineligible. Although I understand that you dont want people with low intelligence to reproduce at the same time there should still be an IQ test or some sort of procedure to measure ability instead of relaying on situational history. It should be a part of the normal process to administer a test like that during the psych evaluation.
The price per vial is high, but the shipping is on time, they have a good customer service line thats helped me multiple times in shipping, getting donor photos, talking through what sperm to pick.
They are the only sperm bank my clinic will work with. If I had any other choice I would NEVER give this company money. They charge extortionists level prices. Each vile is $1495. The men who donate are paid about $70 per vile. Also you should know about all the lawsuits pending against them because they didnt bother to verify what the sperm donors tell them. Sperm donors can make up anything story they want and xytex doesnt even bother to verify even the most easily checked info.
The customer Service I received from Amber was amazing. She understood what the information I needed and walked me through all the steps. She has been helpful inthe moments where Im completely loss and didnt know where to begin. Thankyou so much Amber if only everyone was like Amber
So thankful for Nan being so understanding, communicative, and patient with me through the genetic screening process I underwent prior to my purchase. Every step in my journey has been so difficult. Thank you for making this one painless.
Very happy with their process!
How much do they pay u
Professional and expedient